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Business Profile

Garbage Removal

Tygarts Valley Sanitation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got through the trash company as my trash company. I am a black woman living in West Virginia. They come out here at first they would not pick up my trash and they would say that I have my trash not by the road then when I do have my trash by the road they do not pick it up they let the bags bus and I have to pick the trash up because it's too hard on their backs. When I called to complain, the lady that works in the office always take the drivers word over the customer and I have pictures to prove this recent time that they are discriminating against my trash. They do not dump trash cans is what the woman said. Although my mother used to have the same company and they would dump her trash which is the SAME exact trash can!! I have had enough being mistreated in Randolph county! This is my last straw.

    Business Response

    Date: 07/10/2023

    Good afternoon. Per our guideline letter for residential customers, all waste must be securely bagged and tied. In addition, each customer has a designated bulk day when one large item can be picked up. In this situation, all loose trash would need to be bagged, tied and secured and the bulk item sat out on the appropriate day in order for the service to be provided efficiently. Thank you!

  • Initial Complaint

    Date:01/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried contacting Tygarts Valley Sanitation multiple times across the durriation of 3 weeks about my trash removal that is paid for for the month of December. I was ONCE called back and told that they would be picking it up the next day, that never happened and my trash was still not picked up the following Tuesday for trash day. My trash has not once been picked up this entire month of December after paying $27 for trash removal and we are now having trash pile up with no resolution and no calls back. This is absolutely appalling and disgusting, a health hazard as well!

Tygarts Valley Sanitation is NOT a BBB Accredited Business.

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