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Business Profile

Home Improvement

B & N Improvements

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/28/2023

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 16, 2023 I hired Randy ******* DBA as B & N Improvements to do small jobs around my house. I paid him in full. He did do some of the work but did not finish. The work that was done was not t completed and very poor quality. I messaged him about 100 times to see when he was going to finish the work. He promised to come and would never show up. I ask for my money back numerous times and not response. I am a 78 year old woman and I feel that he has taken advantage of me due to my age. This company, from what I can find out, has done several people the same way. I would like to have my money back.

    Business Response

    Date: 09/28/2023

    Work was done several hours worth I explained to customer a full refund can not be done due to work being done she wanted a full refund and my understanding has a judgment on me fir more then was paid to me 

    Customer Answer

    Date: 10/02/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below

    some of the work was done.  linoleum was laid and trim 1 bedroom.  Bathroom was torn out and linoleum was laid.  Commode was installed but is not complete.  Vanity was not installed and the people that he sent ruined a $500,00 vanity by letting the water run all over the floor.  No other work was completed,  Numerous text messages from me wanting to know when he could finish the work. I ask for my money back and I told him that he could deduct the work that was done.  It has been 9 months and I think I have been patient enough.  I just want my money back. I have been so upset to think that someone would do this to a person who paid him in full in good faith,  I think this is a fraudulent case and should be some criminal action taken.  I have a copy of all  the messages that I sent him, asking if he was coming.  He would promise to be here and never show up or answer any of my text for days. 


    Regards,

    ***** *******

B & N Improvements is NOT a BBB Accredited Business.

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