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Business Profile

Film Industry

BMC Productions dba JC Films

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Film Industry.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 29, 2024 I signed up for a $10/month membership for the JC Plus faith films to subscribe and view their offered films. After I signed up, I was never granted access to my account. I attempted to contact the company three times to get my money refunded and get the recurring charge cancelled . The company has not responded to any messages . I attempted to call and they never answered. I just had another monthly charge to my card for this recurring membership and have had to
    File for a dispute through my credit card company. I also reached out to this company on ********* asking to cancel the account and cancel the charges since I have no access. When I try to log into the membership account, it says there’s no account created.

    I need this recurring subscription cancelled by the company so they stop charging my card, especially since I’ve never been granted access to the account to even view any videos they provide.

    Customer Answer

    Date: 01/14/2025

    Better Business Bureau:



    At this time, I have not been contacted by BMC Productions dba JC Films regarding complaint ID *********



    Regards,



    ***** *****

  • Initial Complaint

    Date:06/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a preorder for the DVD, "Not for Sale," back on 8/5/22, but have still not received it. I did get an email from them a couple of months after I ordered stating that the shipping date had been delayed until, I believe, the end of the year, but I do not remember, and I deleted that email thinking that I would have the DVD no later than the middle of January. On March 19, 2023 I sent my first email to Jason ********'s email address, as that was the email in my confirmation of order email, and heard nothing back. I did the same on April 21, 2023, and heard nothing back again. On May 6th, 2023, I sent a third email to Jason, but this time copied in Heather ******* ********, Jessica *****, and Brianna ******, as they were the top four listed people in the company. The email to Jessica ***** failed to deliver, but other than that one, I am under the impression that the other three people should have received their emails, but I have not been contacted yet again. I did try calling the only phone number that is listed for them, including in my email, but no one answers it, and the voice mail says that it belongs to a Sue ***** and she is not listed as an employee on the JCFilms website. So, this was the only way I could think of to get someone to possibly respond, or if not, to just mail me the DVD that I have already paid for, please!

    Customer Answer

    Date: 07/06/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    At this time, I have not been contacted by BMC Productions dba JC Films regarding complaint ID ********.



    Regards,



    Holly ******

BMC Productions dba JC Films is NOT a BBB Accredited Business.

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