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Business Profile

Car Dealers

Capitol Ford

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/30/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2024 Kia Forte GTLine with less than 900k miles in August 2024. After purchasing, my front light headlight (blinker) went out and there was an issue with the right tail light. The tail light was apparently from a different model Kia. The dealership replaced with proper model. On addressing the front right blinker/headlight, they advised they could not fix and it needed to go to Kia dealership since it was under warranty. Kia advised today 10/30/2024 that it is in an aftermarket headlight on the front right and they cannot warrranty it. They charged me over $200 in diagnostic fees. I am requesting that Capitol Ford pay me back the diagnostic fee (that should have been warrantied) and replace the headlight with the correct headlight (in order not to void my warranty that was on the car when I purchased from them).

    Business Response

    Date: 12/16/2024

    Here is the requested information on ******* ******** (*********) showing that this was in fact taken care of by Capitol Ford.
    Any questions please feel free to contact me.

    Misty F******
    ********** *****
    ***** *********
    Capitol Ford
    ****** ************    

    Customer Answer

    Date: 12/16/2024

    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.


    Regards,


    ******* ********

  • Initial Complaint

    Date:07/15/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a pre approval letter from my credit card company ******* ***. The pre approval letter was about an auto financing offer, they sent me to capital one ford at 7891 maccorkle ave se Charleston wv 25315. Was told when I go to capital one fort to let them know I’m a ******* *** credit card pre approval customer. I find a car I’m interested in they ran my credit and give me an offer I’m not happy with so I chose not to accept the offer, about a month later I check my credit and realize they ran my credit with 10 separate banks instead of ******* *** credit card. I call and ask them about it to see what they could do about it, they proceed to tell me they can’t/wont be doing anything about it and that I should have been clear and told the sales rep and the financing manager (who I never even saw) that I only wanted capital one credit card to be ran on my credit report. Even though I make it clear to them I was only there because capital one credit card sent me there with a pre approval letter for an auto financing offer. I would like for them to remove the hard inquires from my credit report as I’ve looked into disputing it myself through credit *****, the credit ***** route will take me a minimum of 12-14 months. That route requires me to send in a written letter with all the details for each and every dispute I have and you’re only allowed to dispute one at a time and each dispute can take up to 45 days each.

Capitol Ford is NOT a BBB Accredited Business.

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