Complaints

This profile includes complaints for Wireless Zone Charleston WV's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Wireless Zone Charleston WV has 2 locations, listed below.

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  Wireless Zone Charleston WV

  5760 Maccorkle Ave SE Charleston, WV 25304-2804

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  Wireless Zone Charleston WV

  200 E 2nd Ave Williamson, WV 25661-3604

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my son a phone on 1/21/2023 and I traded in the phone he had at the time. I paid $810.00 for the new phone and I was to receive $800.00 trade-in credit for the phone I traded in. I am still yet to receive any trade-in credit. I have made many phone calls to this business trying to get this issue resolved. I was told the gentleman that waited on me had stolen many phones that were traded in and mine was one of them. I am continuously being told they are working on it and will get it corrected, but it never has been. I was told this week that a manager would reach out to me but I am yet to hear back. I want the $800.00 I am entitled to and I want this matter closed.

  Business Response

  Date: 12/19/2023

  We would like to extend our sincere apologies for the delay in correcting the promotion for Mr. *******. We understand the importance of resolving such matters promptly and appreciate your patience in this regard.
  
  Upon further investigation, we found that there was no record of Mr. ******* trading in his previous device at our location. Despite this, as a gesture of goodwill and courtesy, we have decided to honor the promotion by applying the promised amount to Mr. *******' account.
  
  To rectify the situation, we have paid off Mr. *******' ****** ** on *** *********** amounting to $562.50. Additionally, we have applied $239.99 towards his regular monthly bill. Please be advised that these credits may take up to 48 hours to be fully applied to the account.
  
  We sincerely apologize for any inconvenience or frustration that Mr. ******* may have experienced at our location. We are committed to providing the best possible service to our customers, and we regret any shortcomings in this instance.

  Customer Answer

  Date: 12/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  
  

  Regards,

  
  

  ******* *******