Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern, This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. **** ******* **** ** ******************  BAL. $0.00 Under the Fair Credit Reporting Act, 15 U.S.C. § 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please don’t respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

• Initial Complaint

  Date:10/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While on military active duty stationed in Beckley, WV. I was accepted into the UC new ADN RN program. I was the first student in the first class. I attended all classes, kept a high GPA, and completed all requirements of my knowledge. About 30 minutes prior to the graduation ceremony, one of my professors approached me to say there was a billing issue regarding when I switched funding from military tuition assistance to using the post-911 Gi bill. That decrepancy resulted in a $3000 debt to the school. Therefore, I could not receive my degree during the graduation ceremony. Afterwards I set up a payment system to personally pay off the debt, that is when I was informed I had missed an 1 credit hour study preparation course and that the school will not issue my degree. I never received any notice and had to call in several times before trying to speak to someone. The school told me too much time elapsed and could not take the course needed for the degree. Furthermore, I had to restart the entire program from day one in-seat with no credits from already completing the course. Again no one would send anything in the mail, just a bunch of back and forth emails and calls. I have reached out to various levels of power- wv nursing board, military attorney, and senators for help. Wv nursing board stated that requirements were met but still needed degree. Military attorney informed me since UC is a private school, nothing much could be done. One of the senators had the school give me the needed study course but refused to grant the test codes to my proctor so I could complete. There were no guidance or help. All of this left me with a mountain of student debt paid by the military and a multitude of hours sacrificed from my family with nothing to show. This school should either refund the amount they stole or allow me the appropriate class (with test codes to my proctor) so I can complete it.

  Business Response

  Date: 10/30/2023

  Please see the attached pdf for the response to Our UC Student complaint.  Please let me know if there are any additional questions.  Thank you.

  Customer Answer

  Date: 10/31/2023

  I was never aware I had missed a course because my advisor never informed me. Instead I was lead to believe I had completed all said requirements and in fact graduated with all other students. It was at that time, roughly 30 minutes prior to the graduation ceremony that one of my professors, Susan, informed me there was a billing error from where I switched from using Tuition Assistance to utilizing the Post 911-GI bill and that I would have to pay the $3000 before my degree would be released (pls see attached photos). I called to the school numerous times and was never given a reason until several months later. I still do not recall ever receiving a formal explanation, and if so it was years later. Not once was any option given after I was verbally informed, except that I must repeat the entire course, in-seat, as if I never attended. In addition, I kept a high GPA so the reply in that I repeatedly failed is false! I had to reach out to an official state representative, who on my behalf contacted the school. This resulted in UC allowing me to take the study prep course missed. However, when it came time to test out of the course, the school would not release the test code to my official testing proctor. The actions that were bestowed upon me is what I find disrespectful because I would have easily completed this 1hr test prep course if I had been made aware, not "graduated". I have documentation from the numerous emails trying to work this issue out with the school along with copy of my transcript showing I successfully passed all 59hrs of course requirements except for this 1hr test prep course I was unaware of, which no one informed me I had missed until long after the fact, then never given the opportunity to complete. I am currently 100% disabled and rightfully earned that Associates degree in nursing.