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Business Profile

Hospital

CAMC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I see a few doctors that’s with CAMC hospitals. I had bills for each one. I was actively paying 25.00 dollars a month and for whatever reason they sent it all to collections. I didn’t think they could send stuff to collections if you were actively paying on it. I had already paid 100 dollars on it when they sent it to collections. Each month I paid online 25.00.

    Business Response

    Date: 08/27/2024

    I have reviewed the account information for ***** ******* and determined that she has several accounts with CAMC that have been placed with ********** ********* Services as she stated in her complaint.   I would need additional information from Ms. ******* in order to review the specific account she is referring to in her complaint, but I was able to locate payments on one account that may be the payments she is referring to in her complaint.  The payments were not made consistently which was likely why the the particular account was placed with ********** ********* Services. Our records show that there were three $25 payment made on 1/31/2024, 3/10/2024, and 5/1/2024 respectively. 

    I reached out to the Director of ********** ********* Services to inquire about specific amounts being reported to the credit bureau,  and I was advised that there is "nothing currently reported."   ********** ********* Services would be happy to work with Ms. ******* to setup payment arrangements for any outstanding balances and discuss any balances that she may be seeing on her credit report.  

    Ms. ******* may call me any time Monday thru Friday from 8am-4:30pm at ************* and I will be happy facilitate her speaking the Director at ********** ********* Services.

    Thank you,

    Rick R*****

    Assistant Director of Revenue Cycle

CAMC is NOT a BBB Accredited Business.

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