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Business Profile

Landscape Contractors

Mountie Scapes Property Solutions LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    $4,265.88 (1st half pd 3/19/2024 ck#****)
    $4,479.87 (final pd 3/27/2024 ck #****)
    Total paid: $8,745.75
    Project: install wood panel fencing, make/install 3 gates, clear brush, relocate vinyl fencing to front yard.
    Project Start: Tues. March 19, 2024
    Project Complete Fri. March 22, 2024
    The owner, Charles (Carson) W******, kept good communication with me, primarily via text, throughout the project, but did not inspect any of his on-site workers (2) in a manner that could have prevented the problems that showed up the day or two after they completed the job.
    Problems: sagging gates, insufficient hinges to support large gates (size larger than first discussed), unworkable latches and as week or two went on, several posts observed as loosely positioned and causing unstable fence panels. Many panels not securely/appropriately fastened to posts. Billed/paid for more posts/panels used.
    On (3/25/24), I texted Carson re problems with gates and he responded same morning, sending one of workers back to "correct". Carson returned on 3/27/24 to get final check and discuss walkway/repairs (later in April, I noticed few panels began bowing outward and posts loose & panels unsecured to some. Carson admitted workers didn't have experience with gates. Texted him 4/9/24 that still having problems with gates sagging and difficult to latch. He came to measure for walkway & look at gates on 4/12/24. Wk of 4/15 thru 4/19, several texting re walkway & quotes. Last texted him 4/19 that needed to cut back on walkway plans because quotes too high & if could rework quote for smaller project. Last time heard from him. Emailed him 4/29/24 re need him/workers to fix the gates & post(s) and to arrange time/day. 2 other fencing contractors came to assess (another coming 5/7. Both say fencing/gates poorly installed and several posts need dug out/replaced & gates reworked & new hinges/latches to support them.
    Seeking reimbursement to cover repair costs for issues they caused and failed to repair.

    Customer Answer

    Date: 06/18/2024

    Better Business Bureau:



    At this time, I have not been contacted by Mountie Scapes Property Solutions LLC regarding complaint ID ********.



    Regards,



    ***** ************

Mountie Scapes Property Solutions LLC is NOT a BBB Accredited Business.

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