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Business Profile

License Services

West Virginia Department of Transportation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in License Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to this DMV to attain a West Virginia Drivers License and provided them with a birth certificate and was denied the license due to the birth certificate provided did not meet with their requirements. Interesting enough is that I used the very same birth certificate in attaining a Virginia drivers license, which has now expired. I went to the Virginia DMV and requested to renew my license, however, because I had moved from Virginia to West Virginia, they could not reissue me a drivers license, due to the change in address. This behavior of the West Virginia DMV in denying me a license surely bounds upon discrimination, when in fact Virginia provided me with a drivers license by use of the very same birth certificate. Incidentally, I was involved in a motor vehicle accident on November 11, 2024, in which I was charged with having an expired drivers license. Why was I driving? I was on my way to the hospital to visit with my very ill wife and had no choice in the matter in order to see her.

  • Initial Complaint

    Date:02/02/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 2nd, 2023, I paid $11.50 to the DMV to get a replacement personalized license plate. My CC was immediately charged and I received the approval email on June 5th, 2023. After 3 months of waiting, I sent an email on Sept 22, 2023, and received a response on Sept 25 stating "Due to a glitch in our system around that date the plate did not get ordered. We are getting it ordered today and apologize for the inconvenience." I've sent several additional emails (to both customer service and the special plates division) checking on the status but have received no responses at all. I've tried calling but no one ever answers. It is now almost 9 months and my license plate is faded and peeling. I'd prefer not to get pulled over by police when they deem the plate as unreadable.

  • Initial Complaint

    Date:11/07/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I file for my title and license on March 23. 2022 still have not gotten anything I need help trying to get them I have called them many times still not gotten. A result

West Virginia Department of Transportation is NOT a BBB Accredited Business.

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