Complaints

This profile includes complaints for Speedway Appliance LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Speedway Appliance LLC

  1304 Buckhannon Pike Clarksburg, WV 26301-4406

  
• 

  Speedway Appliance LLC

  1034 Speedway Ave Fairmont, WV 26554-4448

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Speedway appliance to place a mini split in my rental property of *** **** ** ************* **  In August of 2024 the business came to my home to place the mini splits in. Soon after the product started to fail I had called the company several times to check into why the mini split was not working. All the technicians that had came to my house said they don’t understand why an error code would not clear or what the error code was for each technician placed more Freon into the system and left numerous technicians have been to my home since August 2024 at least 6 times to 7 .The system worked for maybe 2 weeks and again quit working I called Speedway appliance again because the it quit working it’s in the middle of winter i received no phone call back for 2 to 3 days. I immediately called another company to do a diagnostic on the unit which ********* *********** asked me to do for my warranty. ******** corporation also requested I get a copy of my sales receipt with more information for the warranty. I sent them the only information I have ( estimate and pictures of the unit serial numbers and my good leap purchase financing agreement) and I contacted Speedway appliance for a copy of my receipt in late February as ******** requested. I requested this by phone numerous times and went into the establishment. I spoke with a gentleman at the desk and was told that the owners wife had passed away but he would get me the receipt today. The gentleman called me back today and told me he didn’t know when he could get me my receipt if at all. Then informed me that if I had someone else come look at the mini split then my warranty was not good and not valid. I told him I had a right to my receipt and needed it for my warranty. He replied he didn’t think he was going to be able to get it because he didn’t believe the owner was coming back because his wife passed away. This has been a ongoing since August

  Business Response

  Date: 03/21/2025

  I apologize for the delay in responding, as our family has been coping with the recent loss of our mother over the past few weeks. We appreciate your patience and are eager to provide all necessary information to resolve this matter.

  We are fully aware of Mrs. ********** concerns regarding her unit. Each time she reached out with an issue, we promptly responded and dispatched our technicians to assess and address the problem. At no point did we deny her service, and as recently as this past week, we attempted to contact her via phone call and text message to resolve any ongoing concerns. Unfortunately, we have not received a response.

  Toward the end of February, Mrs. ******** reached out for service; however, we were temporarily unavailable due to my mother’s passing on February 26th. As soon as we resumed operations, we were prepared to assist her, but she has since declined any further service from us. Additionally, we are aware that she engaged another company to perform work on the unit. As a result, any labor warranty provided by us has been voided, as we cannot guarantee the integrity of work performed by a third party.

  While her unit should still be covered under the manufacturer’s warranty, her decision to use an external service provider limits our ability to assist further. We have documented our attempts to contact her, including outreach on Monday, the 17th, via both phone and text, without any response. Screenshots of these communications are available upon request.

  At this point, we are unable to proceed further without her cooperation. Please let us know if any additional information is needed.

  Thank you for your time and consideration.

  Best regards,

  Zach K*****
  Speedway Appliance

  Customer Answer

  Date: 03/21/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  I agree that they did offer service to fix the mini split but each time I called for service 6 + times it usually took 2 to 3 days or sometimes a week for someone to service the mini split. Finally after the last episode of failure again I contacted ******** for warranty information. They requested I provide a receipt for the purchase. I called numerous times to speedway appliance for a receipt and still to this day have not received one, I even went in person and was denied a receipt and was told wait until the following Monday they would get it to me. That’s all I have requested since they failed to fix the mini split x 6 plus and again they want to offer an explanation for their failure but still waiting on the receipt. Logan did call and left a message and wanted to work this out but if the company truly wanted to work it out they would mail me my receipt plain and simple. There’s a WV state law states a receipt must be given at the sale. 
  

  The company has not complied with State of WV law. 

  
  Regards,
  
  
  
  ******* ********

  Business Response

  Date: 03/26/2025

  We want to reiterate that we have made multiple attempts to contact Mrs. ******** in order to resolve any ongoing issues with her unit. At no point did we deny her service, as she has claimed. In fact, we were fully prepared to come out as many times as necessary to ensure her unit was functioning properly.

  However, Mrs. ******** has since admitted to having another company service the unit, which has voided the labor warranty provided by our company. Despite our continued efforts to reach her, she has not returned our call or messages. Without proper communication and the ability to assess the unit ourselves, we are unable to proceed any further.

  At this time, given her decision to seek service from another provider, we have no choice but to consider the matter closed. We have provided all relevant responses and information, and Mrs. ******** has not disputed the information we have shared. Unfortunately, without her cooperation, there is nothing more we can do to assist and again as stated above, her labor warranty for our company is voided. 

  
  

• Initial Complaint

  Date:12/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a washer I believe back in July never had it for more then 19 days. Gave $350 it. It was used. They told me I should never had issue with in less then 30 days. They wanted more money for the replacement and I would not do it. The lady said I’ll just go head and give you that one no extra charge. They brought 2nd one over and about 4 1/2 months later it went out. I called the owner yes I called late to see if he could send someone over. Offer me discount on repair or even another replacement. He was very rude and blocked me. Yes it my fault for calling late I should have not. But 2 washers in less then a year used or not. I never even got a year out of either washer. Something has to be done. They repair these and sale resale them. No refund after 30 days is bullcrap. If I got 2 used washers and they all stop working in less then a year could you imagine what others have dealt with.

  Business Response

  Date: 12/04/2024

  I hope this message finds you well. I wanted to address the situation involving Mr. ****** **** and his concerns about a refurbished washer he purchased from us on July 7, 2024.
  That morning, Mr. **** arrived at our shop early, before opening hours, while I happened to be there. He expressed financial difficulties and frustration about a washer he had purchased months prior, which had stopped working. Unfortunately, the original washer was well beyond the standard 30-day warranty we offer on refurbished products. I explained this and advised him that purchasing a new product with a one-year manufacturer’s warranty would offer more security.
  To assist him, I discounted the refurbished washer he selected from $300 to $250 and reduced the local delivery fee from $100 to $50. Additionally, I arranged for an after-hours delivery to accommodate his schedule, even though it incurred extra costs for us.
  When Mr. **** encountered an issue with the washer within the warranty period, we promptly sent a technician to resolve it, and he didn’t contact us again for several months.
  However, on Thanksgiving night, November 28th, Mr. **** began repeatedly contacting me between 10 PM and 11 PM via text, ******** **s, and phone calls. This disrupted my family, waking my wife, our young son, and me. Despite my response requesting appropriate communication timing, he continued messaging.
  Due to Mr. ****’s conduct and dissatisfaction, we decided it was in both parties’ best interests to cease doing business together. The washer in question was purchased with a 30-day warranty, and his recent complaints came well after this period.
  Thank you for your time, and I trust this explanation provides clarity.

  Customer Answer

  Date: 12/06/2024

  Dear BBB I made the first purchase of the washer on July 8th 2024 with tax and everything came to $312. They did not show up on delivery at the time. I asked them to it was 3 1/2 hours earlier and I was not home was at work that made me mad. Had the washer for 19 days total. That was in the 30 day timeframe it broke down. Had to call them 5 times. Never got no answer so I stopped in. Zach K**** sent a tech out. They said it was their fault they sold me a bad washer. I went back to store to get another and I found the washer and they wanted to charge me even more. I said no I’m not. The woman said just take it and we can ship it to u. They didn’t have the same washer I had for the first 19 days.

  The next washer I had for about 4 months. So a total of 5 months if that and it was already messed up. I have also talked to a few other people and they have also told me they have had issues with ***** *** appliances as well. I don’t care if he wants to stop doing business with me. He was mad because I told him I contacted the bbb and I called to resolve the issue yesterday and was hoping he would send a tech out to look at the washer after two washers in less then 6 months.

  Regardless if it good for 30 days if he repairs them they should last more then 30 days. Sounds like to me he knows they will go out in with in a few short months like I’ve experienced. How does a business do some thing like this? I tired many times to reach out was super nice hoping Zach would help me cause I’ve had issues since day 1 and he didn’t besides giving me 2 junk washers. I give this place 1 one star rating.

  Just have him give the $312 back in my card. And we can go our separate ways.

  Best regards. 
  

  ****** T. **** 

  Business Response

  Date: 12/06/2024

  I hope this message finds you well. I want to reiterate and clarify the situation regarding Mr. ****** ****. I have already provided thorough details about the events and included supporting documentation, such as text messages, private ******** messages, and the invoice, to highlight the facts of this case.
  

  Mr. ****'s claims contain inconsistencies, and his actions have demonstrated a lack of respect and reliability, which calls into question the validity of his complaints. The attached documents clearly show the agreed-upon terms, what he paid, and the prompt communication we maintained with him. At no point was there a lack of service, a delay, an extra charge, or any other untrustworthy behavior on our part.
  

  It’s important to note that Mr. **** contacted us on Thanksgiving night—five months after the warranty on his refurbished washer had expired. His repeated calls, texts, and private messages during late hours disrupted my family, and his continued derogatory and baseless claims have left us no choice but to cease any future business with him.
  

  Given that the washer significantly outlasted its 30-day warranty, we will not be offering a refund or replacement. Our decision is based on Mr. ****'s lack of respect, unsubstantiated accusations, and behavior that has caused undue strain.
  

  We trust that this matter will be resolved promptly, allowing us to move forward. Additionally, we are prepared to take further steps, including issuing a formal letter from our attorney, addressing Mr. ****’s harassment and defamation.
  

  Thank you for your time and understanding. Please don’t hesitate to reach out if you require further clarification or documentation.

  Customer Answer

  Date: 12/06/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  If he wants to spend thousands on a lawyer and waste his time and my time let him. Sounds like he needs the $312 better than I do. I’ll never do business there again. Y’all have a good day. I’ll never be happy from there. Worse experience ever. 
  
  Regards,
  
  
  
  ****** ****

• Initial Complaint

  Date:05/16/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/13/2023 I purchased a new microwave from speedway appliance in Fairmont, WV for $333.86. The microwave did not fit in the desired location. I called the very next available business day on 5/15/2023 asking to do a exchange or bring the microwave back to do a return. They denied both and stated they do not accept returns. When I purchased there was no mention of all sales final, no refunds, no exchanges. Even on the receipt they do not have that stated or in store. They will not refund me or even let me replace. So now I'm out $333.86 and no working microwave. Under New it does not state anything but that the warranty is with manufacture.

  Business Response

  Date: 05/22/2023

  We have taken care of the issue with a refund! We do have a no refund policy, however, I was out of town for the last 10 days and there was simply a miscommunication. We apologize for any inconvenience and happy to inform that the situation has been resolved. Mrs. ****** was a pleasure to deal with and appreciate her patience.