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Business Profile

Fence Sales

Invisible Fence of West Virginia

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had the invisible fence installed sometime in January or early Feb. Everything was going well until I noticed the receiver on one of my dogs collars was missing. I reached out to the rep and showed him a picture he stated that there is no damage to the collar and to put the receiver back on. However the receiver fell off somewhere and I am unable to find it.

    I believe since it had been 2 months and he stated in a text message which I have that there is no damage and it is odd that this happened it should be replaced at no cost.

    Business Response

    Date: 04/03/2024

    The warranty for Invisible Fence Brand equipment is for manufacturer’s defect or dog chew.  If the customer cannot physically provide the equipment we have no way to validate a warranty issue for defects/ replacements. In regards to my technician’s statement/text to the customer, he was simply referring to the fact that by photo there was no evidence of a defective collar that holds the receiver. The receiver ( the missing part he refers to) is what has the warranty.  We feel it’s somewhere on their property and would be happy to warranty once found. 

Invisible Fence of West Virginia is NOT a BBB Accredited Business.

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