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Business Profile

Exercise and Wellness

Planet Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise and Wellness.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/25/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Every month for the last 3 years Plabet fitness has charged me for a membership. I have NEVER worked out in their gym for at least two years. I don’t even have an ID badge. I have gone to the store and been told to send a letter by mail to have the membership stopped. I was then called when the letter arrived and told I had to come in. I have been in before and told the membership will be stopped and it has continued on. The last time I was told I needed to pay $10.60 to get the membership stopped because they were unable to stop the membership since I owed money. I want my money back and my membership stopped

    Customer Answer

    Date: 05/21/2024

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Planet Fitness Cross Lanes WV regarding complaint ID *********

    Regards,

    ***** ****

  • Initial Complaint

    Date:12/04/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sold my house in Cross Lanes in Nov 2021 and moved to my new home. I went in to the Planet Fitness in Cross Lanes and told the employee at the check in counter that I would like to cancel my membership. Once I was identified I was told it would be cancelled. A few months later my wife noticed I was still being charged my monthly membership dues. I called the location and spoke with someone, they told me my membership was still active, they said they would ensure that the membership was cancelled. Well it’s been a very long time and I recently personally looked at my checking account and realized my membership dues are still being withdrawn. I work out of town a lot, I went into a location out of state and was told that in order to cancel I have to contact the location that the membership was started. This is ridiculous, it should not be this difficult to cancel a membership. Not having a way to cancel online is ridiculous. I would like all of the dues I have paid since I requested to cancel my membership refunded.

Planet Fitness is NOT a BBB Accredited Business.

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