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Business Profile

Powersports Dealer

Keefer's Powersports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Powersports Dealer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The last part of February 2024 took 2021 Kawasaki KRX 1000 to this shop for warranty work. Known factory transmission issue, front seals on the differential were leaking, and they said they found a problem with my engine when they were putting the transmission back together. Its taken over 6 months to do a job that should have been done in days. Have contacted and they say they are waiting on parts. This is unacceptable.

    Business Response

    Date: 08/07/2024

    This vehicle was brought in by the client on 1/24/24. We explained our situation of being scheduled out in our shop at that time due to excessive workload during peak business times. We scheduled the customer an appointment for diagnosis on 2/17/2024. We diagnosed the vehicle and ordered parts for the differential leak. After repairing the differential leak, we were then able to test drive the vehicle to diagnose the customers complaint of vehicle jumping out of gear going downhill. Once diagnosed, we then ordered parts for that repair. We received parts and went in to repair the vehicle beginning 4/23/2024. We went in to complete the repairs of the transmission, and while disassembling found oil bypass in the air filter box. We then determined that the vehicle needs a full rebuild of the top end of the engine. We ordered parts, and have been working to gain approval through the manufacturer. There are specific requirements and tests that we have had to complete. Unfortunately some of these are time consuming. This has been a unique situation where the vehicle has had multiple issues, diagnosed at different times, and all requiring parts to be ordered and tests to be ran. Our goal is to have this vehicle completed for this customer within the next couple of weeks.

    Customer Answer

    Date: 08/16/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I want my warranty extended from Kawasaki. I want compensated for the loss of use for the entire 2024 summer season or just buy the side by side back from me. 


    Regards,



    ****** ****

    Business Response

    Date: 08/22/2024

    As of 8/22/2024, we are actively reassembling vehicle. We will complete a few test cycles to ensure no other issues before returning vehicle to customer as is standard on a repair of this scope. We reached out to Kawasaki on behalf of the customer, and they have agreed to extend the customers warranty by 6 months once repairs are complete. Any additional requests would need to go through Kawasaki Motors USA and they can be reached at ************. This vehicle was not purchased through our dealership, and this repair process has been a unique one, as we stated in our last response, where there have been multiple large mechanical issues that have required numerous tests and approvals required by the manufacturer. 

    Customer Answer

    Date: 09/13/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


    There last message stated as of 08/22/2024 they were actively reassembling vehicle. They still have the vehicle as of 09/13/2024. I want the vehicle bought back in the amount of $18,000.00. There are  $5-7000.00 of extras on this vehicle. Or as stated before 1 year extend on warranty after repairs are complete and $4000.00 for the loss of use for the entire season.



    Regards,



    ****** ****

    Business Response

    Date: 09/18/2024

    We have reached out to the customer on a couple of occasions with no return call. The customer returned our call yesterday from Friday 9/13/2024 letting him know the machine was finished and ready for pickup. He relayed to us he should be able to pick up on Friday 9/20/2024. During the reassembly of the machine we found some spots on the internal engine valves that prompted us to request replacement through Kawasaki to properly repair the vehicle. They approved our request and we had to order the valves. We have cleaned and tested Mr. ****'s KRX thoroughly in preparation for his pick up. Also, Kawasaki has agreed to extend the customers warranty for 6 months in the interest of customer satisfaction as mentioned before. Any additional requests from the customer should be directed to Kawasaki Motors USA. Mr. ****'s vehicle was not purchased with our dealership. He brought the vehicle here and gave us the indication that he trusted our dealership for repairs and not his regular dealership.

    Thank you,

    Cody B*******
    Parts and Service Director
    Keefer's Powersports
    ************

    Customer Answer

    Date: 09/24/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



    Keefer's Powersports did contact me on a couple of occasions as stated in their response. The contact was we are still working on the side by side and will call you when it is ready to pickup. Same thing they have stated for the last 6 months. No question that required a response or return call. They finished on 9/13/24 Friday. I made arrangements to pick up on the following Friday 9/20/24.  After approximately  75 miles I started having problems which I am now in contact with corporate waiting for  further information.



    Regards,



    ****** ****

    Business Response

    Date: 10/07/2024

    We have received another response from Mr. **** regarding his Kawasaki KRX UTV. Mr. **** stated that he began having issues after approximately 75 miles but hasn't reached out to us with any information or details. I attempted to respond to the case, but it shows closed online. We are happy to get Mr. ****'s vehicle back in our shop for any issue he is having and try to get it repaired. As for any other requests, we would again direct Mr. **** to Kawasaki Motors USA.

    Thank you,

    Cody B*******
    Parts and Service Director
    Keefer's Powersports
    **************

Keefer's Powersports is NOT a BBB Accredited Business.

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