Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered the Dyno H2O on Sept. 14, 2023 from the Patient Advocate Bulldog website. As of May 1, 2024 we had not received the product. So, I finally asked for a refund of our money about three weeks ago. I was told our money would be refunded in 5-7 business days. I called them after the time passed and the person said she would pass the information along to the accounting department. They still have not refunded our money. I would caution anyone ordering the Dyno H2O since they apparently do not have any stock available and are not true to their word about refunding one's money.

  Customer Answer

  Date: 06/19/2024

  Better Business Bureau:
  
  
  
  At this time, I have not been contacted by Patient Advocate Bulldog regarding complaint ID ********.
  
  
  
  Regards,
  
  
  
  ****** ******

• Initial Complaint

  Date:02/20/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid $800 for two Exponential Health Scans with included 1 hour consultation with *** *** ******* on December 11, 2023. Heard nothing back till end of January, and they don't answer their phones.
  After several attempts to obtain a refund, the "scan" magically appears . . . however, what I did not know at that time, was that the scan is totally useless without the consultation . . . which they refuse to provide, or even provide a date in the future when they will provide this consult. I am tired of leaving messages on their voice mail (since they don't answer phone) requesting this consult. I would like, at this time, just to get a refund for my purchase.

  Business Response

  Date: 03/26/2024

  We appreciate your letter and customer feedback for our company. Since receiving your letter (for Complaint ID # ********* we have reached out to the customer's who have had complaints regarding their order (please see attached invoice).

  *** ****** *** **** ****** had valid reason for complaint. Due to a surge in orders for Patient Advocate Bulldog, after one of the company managers went on a popular podcast, we have been struggling to keep up with the large number of orders that we are not accustomed to receiving. Patient Advocate Bulldog is continuing to restructure and make many major changes to ensure that we can keep up with the increase in demand for products and services that we offer.

  We have talked with *** ****** on March 6th. He advised that because they had not received their scan right away (which we do make sure that customer's are aware that the scan results can take 4-8 weeks to be completed), they thought it may have been a scam. After talking with *** ******* he advised that he prefers to receive his scan results and no longer wished to receive a refund. We ensured that Both *** ****** *** **** ****** have received the Exponential Health Scan results for the Exponential Health Scans that they purchased right away and set the customers up with a consultation appointment for their scan on March 26^th (the date of their choice). *** ****** *** **** ****** will also receive a 20% discount on future orders. We thanked *** ****** *** **** ****** for the grace they have given us during these unprecedented times. We ask you for your understanding as we navigate the major changes for our company as well.

  Patient Advocate Bulldog will continue to work hard to ensure that customers received their orders in a timely manner and continue to update and improve our process for ensuring this happens.

  Please let us know if there is more that we should do in response to *** ***** *** **** ******** complaint.

  Customer Answer

  Date: 03/26/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  
  
  Regards,
  
  
  
  ***** ******

• Initial Complaint

  Date:11/30/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed the order on August 26, 2023. I ordered a few supplements from their website. They charged my credit card a day after but never shipped the products. They gave an excuse they were flooded with orders after the interview with Mike ***** in August. I waited patiently but after 3 months with no response, they seem like a scam company. I emailed them multiple times. I called but their voicemail is always full and does not take messages. I finally managed to connect with them on Telegram and they just forwarded the same email from August that they were flooded with the orders and asked for patience. When I said I would reach out to Mike ***** to inform him his platform was used for getting trust and scamming customers, they responded with good luck. It makes me feel they are a scam company.

  Business Response

  Date: 01/03/2024

  I hope that your New Year is off to a great start! I am reaching out to you regarding

  Complaint ID # ******** for an order placed on August 26, 2023 by customer *** ******. We would like to extend our sincerest apologies for this complaint and any unnecessary frustration that *** ****** has experienced.

  Because of a significant increase in orders due to Dr W** (company manager) going on a very popular podcast, the 3rd party processor ***** **** has frozen payments for orders placed between August 25, 2023 through September 02, 2023. The surge or drastic increase in orders has caused ***** **** to red flag our company for possible fraud (it is under investigation and we were advised it could take up to 18 months for the investigation to be completed). We began receiving the amount of orders in one day that we would normally receive in 6 months to a year which is why a red flag was triggered with the payment processor ***** ****.

  Dr W** has apologized for this major inconvenience to customers publicly releasing statements on social media asking customers to cancel their payment with their credit card company or complete a charge back in hopes that they could get their money released and possibly call in and we could use an alternate payment method to continue with their orders. In addition to reaching out via social media, our company begun emailing each customer and brought on a volunteer team to assist with calling each customer.

  Having funds for orders placed during August 25, 2023 - September 02, 2023 has put a major strain on our company. We have made every attempt to contact customers and notify them of this situation. We have been and continue to send out orders that we have not received payment for as we receive new order payments and can purchase ingredients and materials for our products however, there are many unpaid orders that we are continuing to ship at a slow pace due to many of our products being on back-order due to the demand for products and funds for the majority of our orders being frozen.

  We would like to resolve this complaint as quickly as possible! Please reach out with the steps that we can take to resolve Complaint ID # ********

  With Warm Regards and Sincerest Apologies,

• Initial Complaint

  Date:11/29/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed the product order on 9/1/23. On 10/5 I placed a call to them to change my delivery address since they were going to take longer than they promised and I had left for my winter home. They acknowledged the address change via voice mail which I have saved. This was on 10/18/23.
  I have never received this order. I have called them 6+ times. You can no longer leave voice messages due to the mailbox being filled. I have also sent 20+ emails, with no response at all.
  
  I just want a refund at this point
  ***** ****** ************

  Business Response

  Date: 01/03/2024

  I hope that your New Year is off to a great start! I am reaching out to you regarding

  Complaint ID # ******** for an order placed on September 01, 2023 by customer ***** *****. We would like to extend our sincerest apologies for this complaint and any unnecessary frustration that ***** ***** has experienced.

  Because of a significant increase in orders due to Dr W** (company manager) going on a very popular podcast, the 3rd party processor ***** **** has frozen payments for orders placed between August 25, 2023 through September 02, 2023. The surge or drastic increase in orders has caused ***** **** to red flag our company for possible fraud (it is under investigation and we were advised it could take up to 18 months for the investigation to be completed). We began receiving the amount of orders in one day that we would normally receive in 6 months to a year which is why a red flag was triggered with the payment processor ***** ****.

  Dr W** has apologized for this major inconvenience to customers publicly releasing statements on social media asking customers to cancel their payment with their credit card company or complete a charge back in hopes that they could get their money released and possibly call in and we could use an alternate payment method to continue with their orders. In addition to reaching out via social media, our company begun emailing each customer and brought on a volunteer team to assist with calling each customer.

  Having funds for orders placed during August 25, 2023 - September 02, 2023 has put a major strain on our company. We have made every attempt to contact customers and notify them of this situation. We have been and continue to send out orders that we have not received payment for as we receive new order payments and can purchase ingredients and materials for our products however, there are many unpaid orders that we are continuing to ship at a slow pace due to many of our products being on back-order due to the demand for products and funds for the majority of our orders being frozen.

  We would like to resolve this complaint as quickly as possible! Please reach out with the steps that we can take to resolve Complaint ID # ********

  With Warm Regards and Sincerest Apologies,

• Initial Complaint

  Date:11/28/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase Sept 1, 2023 in the amount of $143.00 ( which was then out of my checking account that day) . I received a phone call the next week saying that the company was overwhelmed and running a little behind but that I would receive my order shortly . I have made numerous attempts via emails and phone messages about this order and no response . At this point I want my product overnight or funds refunded immediately. This is not how a business should be ran ( I was a business owner for 18 years)

  Customer Answer

  Date: 12/20/2023

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  At this time, I have not been contacted by Patient Advocate Bulldog regarding complaint ID ********.
  
  
  
  Regards,
  
  
  
  ******* *******

  Business Response

  Date: 01/03/2024

  I hope that your New Year is off to a great start! I am reaching out to you regarding

  Complaint ID # ******** for an order placed on September 01, 2023 by customer ******* *******. We would like to extend our sincerest apologies for this complaint and any unnecessary frustration that ******* ******* has experienced.

  Because of a significant increase in orders due to Dr W** (company manager) going on a very popular podcast, the 3rd party processor ***** **** has frozen payments for orders placed between August 25, 2023 through September 02, 2023. The surge or drastic increase in orders has caused ***** **** to red flag our company for possible fraud (it is under investigation and we were advised it could take up to 18 months for the investigation to be completed). We began receiving the amount of orders in one day that we would normally receive in 6 months to a year which is why a red flag was triggered with the payment processor ***** ****.

  Dr W** has apologized for this major inconvenience to customers publicly releasing statements on social media asking customers to cancel their payment with their credit card company or complete a charge back in hopes that they could get their money released and possibly call in and we could use an alternate payment method to continue with their orders. In addition to reaching out via social media, our company begun emailing each customer and brought on a volunteer team to assist with calling each customer.

  Having funds for orders placed during August 25, 2023 - September 02, 2023 has put a major strain on our company. We have made every attempt to contact customers and notify them of this situation. We have been and continue to send out orders that we have not received payment for as we receive new order payments and can purchase ingredients and materials for our products however, there are many unpaid orders that we are continuing to ship at a slow pace due to many of our products being on back-order due to the demand for products and funds for the majority of our orders being frozen.

  We would like to resolve this complaint as quickly as possible! Please reach out with the steps that we can take to resolve Complaint ID # ********

  With Warm Regards and Sincerest Apologies,

  Customer Answer

  Date: 01/03/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  
  

  Regards,

  
  

  ******* *******

• Initial Complaint

  Date:11/09/2023

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8-26-2023 I purchased *********** ** **** *** for Health, and Little Hougher. I also paid for 2 day *** shipping of this order #****.
  On 8-29-23, I received an email saying my order was being processed.
  9-1-23, I received an email saying my order is complete and they processed it.
  9-7-23 I emailed to ask for tracking number. No response.
  9-21-23 I emailed to cancel the order and requested a refund. Generated email response asking for patience.
  Then complete silence until Oct 3, 2023. I received a voicemail from Alison from PAB saying that I would receive my order within a week to 1.5 weeks, if not sooner.
  Approx 2.5 weeks later, I began leaving numerous messages with Allison to cancel and refund my order. I also sent messages through their online contact form.
  I haven't received my order or a refund and there has been no additional communication from this company.
  I want my order canceled and refunded as it has been 2.5 months since placing the order. Not sure if this is a scam or what!

  Business Response

  Date: 11/30/2023

  Dear *****,

  Thank you for the letter and bringing this order to our attention! It has been unfortunate that all orders placed with Patient Advocate Bulldog from August 25th 2023- September 2nd 2023 have been charged to customers credit and debit cards but then frozen by the credit card processor, ***** ****, and not released to us. The reason customer payments were frozen is because the General Manager and Head Trustee of Patient Advocate Bulldog went on a popular podcast ***** ****** ****** ******) and because of his appearance received a drastic increase in orders. ***** ****, then flagged the account as possible scam/ fraud since Patient Advocate Bulldog had not received this large amount of order in the past. Patient Advocate Bulldog did there best to fill as many orders as possible before having to halt orders and find a way to order more products and ingredients with all funding being frozen. Patient Advocate Bulldog brought on many volunteers to assist with calling every customer that had their payments frozen as well as making social media statements and sending many emails. It is unfortunate that even with every attempt being made to contact customers affected we were not able to speak or reach everyone (phones not answered or emails not being checked). We are absolutely more than happy to refund any customer that is not satisfied with their orders when we have receive their payments however, we have not received ******** ******** payment because it is currently frozen by ***** ****. The best way for customer's to receive refunds for their payments that we have not received has been to complete a charge back with their credit card company (stating they have not received their order). Please reach out if you have any further questions!

  Melinda ******* Office Manager Volunteer

  Patient Advocate Bulldog

  *********************
  
  

  *************

  Customer Answer

  Date: 12/01/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  Funny that the ********** I ordered from them was taken off of their website shortly after I ordered it. I can only assume that what they are saying is false and that they ran out of product and to this day it still is not on their website for order. I have been ordering large amounts of product online for over 20 years and never once has anything like this happened (accounts frozen for 3 months and not receiving the product or a refund).

  I paid the money for the products over 3 months ago and have yet to receive the product or a refund. On Oct 7, I got a voicemail that I would receive my order in 7 day or 1.5 weeks at the latest. Never happened and after that I called and called and emailed with NO response. The first response I received was after I submitted a claim to BBB.

  I have been in dispute with ****** Card Services about issuing my money back for product not received and they have denied the claim. 

  This entire process has been a nightmare and I want other people to know what a scam this is before they give any money to PAB. 

  
  Regards,
  
  
  
  ******** ******