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Business Profile

Hearing Assistive Devices

Belltone Hearing Aid Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Assistive Devices.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/28/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 15, they sold my mother a pair of hearing aids. She didn't have good enough credit so they called me at work and asked me to co-sign. They were $2,000. I said I hated doing that without knowing the details and hated giving me social over the phone, but I said ok. When I received the statement to pay, it is only in my name. My mothers name is nowhere. When I called and asked them about this, they said they called me and told me this. I don't remember getting a phone call saying it would only be in my name and the fact that I wasn't just a co-signer, it would have been nice to know all of the details of the loan. When my mother received the hearing aids, she said she didn't like them. They are too advanced for her and she didn't understand them. Her salesman, Matt, said she would have to get use to them. She went home and tried them out but they would stop working and fade in and out. She ended up putting her old ones back on since they work. I called and told them this and that she wouldn't be wearing them and they said she would just have to get use to them and now they keep bringing up that I said she wasn't wearing them. Then I asked to return them. Now they say it's passed the 30 days and can't. I pointed out she complained and I've called multiple times before then. I asked if we could simply return these and when I go on summer break, I can go in with her and help her. I can use sign language to explain more to her and help them communicate her needs. Matt said I need to miss a day of work and drive my mom there so he can show her again how to use them. He's refusing to return them. I cannot miss work. I'm out of sick days. I can get off work and make it to him in time to give him the hearing aids to return, but I don't have time to go pick my mom up and then make it to him. Every phone call has been a nightmare.

    Business Response

    Date: 05/08/2023

    To whom it may Concern: 

    We are very sorry the patient was unhappy with her aids.   The return was accepted on 5-3-23 and the Ms. ********* account with ***** ***** was refunded in full on 5-4-23. 

    Sincerely, 

    Pat ******

    Finance Director

Belltone Hearing Aid Center is NOT a BBB Accredited Business.

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