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Business Profile

Insurance Agent

Jodie Parrack Ins Agency Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/31/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep paying more than i ever have I just paid $315.48 on 7/24 when my balance due was $630.95 which the remaining would be carried over of $315.47 i get my bill and now i owe $946.42 and they keep adding these policy changes of $328.74 every single time i make a payment this is getting worse and worse every time

    Business Response

    Date: 08/08/2024

    To Whom It May Concern: 

    In response to complaint # ********, I have attempted to contact the customer multiple times via phone beginning in April 2024.  I have emailed, sent text messages and called and left messages for the customer to come into my office or call me to discuss his billing statement in detail.  Also, My team member as attempted to go over this information with him as well. The last documented response on file, I personally emailed the insured on June 13, 2024 with an explanation of the billing amount going back to June 2023.   Mr. ******s insurance account is set up as a monthly bill and payments have not been received monthly.  The policy changes that he is referring to is a monthly billing that wasn't paid on time.  

    If you would like additional information, please contact State Farm Corporate at State Farm Insurance, Executive Customer Service via email at ********************************** or via DOI portal.  You may also mail the request to:  State Farm Insurance, Executive Customer Service, Corporate Headquarters *** ****** * ***** **** ****** *********** ** **********

    Regards

    Jodie Parrack, Agent

Jodie Parrack Ins Agency Inc is NOT a BBB Accredited Business.

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