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Business Profile

Packaging Service

Pack n Ship

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Packaging Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/21/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/11/22 went to Pack N Ship to mail an overnight letter to employer in Staunton, VA. I paid $45.80 on my debit card. I left, then I received a call from owner stating that I needed to pay an additional $20.00 in order for the letter to be mailed. When I questioned why so expensive I was told it had to be put on a plane which cost additional money. My employer would not approve the additional expense. I went back to Pack N Ship, well within an 1 hour of my first visit. I retrieved the letter and was told the refund would be credited back onto my debit account within a number of days. I have continued to check with my bank and no such refund as appeared. I have called each month inquiring about the refund. I have spoken to his female employee who always tells me the same thing, "he will have to call again". I just got my Feb. bank statement and again the credit is not showing.

    Business Response

    Date: 03/01/2023

    We received letter ID ******** about refund. We are a Pack n Ship Print shop and use a 3 rd party credit card processor. We do not collect any funds, fees, or process. The credlt card processor does this.
    This customer came in to ship item for overnight, overnight in ship world is business day to business day.
    She informed us this for next day which would've been a Saturday. Carriers charge additional $$ for Saturday delivery, not our rules. This is posted and in terms conditions and required for the extra service. She wanted a refund which once shipment/postage is purchased, it cannot be refunded. So our company wanted to help and submit to card processor a refund request. We submitted each time she called. We do not cheat or scam anyone and was stJll billed for this shipment we had to pay for. We have tried to request refund and now receive the BBB letter.
    We will gladly pay her refund from our money and take the loss. She can stop in anytime for cash refund.

Pack n Ship is NOT a BBB Accredited Business.

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