We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fitness Center

Anytime Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/02/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I drove to Elkview, Anytime Fitness(ATF) on Jan 16, 23 at 540pm during business hrs to obtain a new key & to transfer my current membership to their location. No one is in the office. I contact the gym via ************ ********* asking about current business hours. See documents. I went back to the gym on Jan 17 and spoke with manager Ashleigh ******* She didn't greet me with a smile or ask any questions you would expect from meeting a new client for the first time. She was very short and non-informative during our encounter. She reminded me that my home gym was in Kanawha City(KC) and I'd have to close that account and open one with her. I agreed & made a mental note to call and cancel my account with KC. The next day Jan 18 I called and spoke with the manager at KC ATF to cancel my membership. He told me that Ashleigh should have known to just move my membership to her gym & not open a new one. He mentioned they had had issues with the Elkview gym in the past. I drove to Elkview ATF and went into Ashleigh's office to let her know I needed to cancel my membership there bc I could just transfer my current one. She was very rude and I asked her if she had an issue with me. She started to say that I have been rude with their gym on ** ********* and that she could have my membership blocked. I told her that I had never spoken to her before yesterday and had no idea what her problem with me could be. She began shaking, stating I was "pissing her off". I told her I didn't want any issues and there should be none going forward. I even offered an unwarranted apology (see document) bc I was scared she would block my membership. I went to the gym Feb 1 & my key has been deactivated. No contact from owners. My contract is still active and am paying. I did nothing to deserve to be banned. I would like to be able to attend my local gym & have my access restored. I have reached out to owners with no responses. See documents. I would love for the cameras to be reviewed for proof.

    Customer Answer

    Date: 03/16/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    At this time, I have not been contacted by Anytime Fitness Of Elkview WV regarding complaint ID *********



    Regards,



    ****** ******

Anytime Fitness is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.