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Business Profile

Flower Broker

Special Occasions Unlimited Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/16/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 9, 2025, I purchased a ******* for $100 bouquet of flowers in the amount of $68. The order was redeemed online though ****** *****. The bouquet chosen was called the Vibrant Garden, which was to include the following: (2) Orange Lilies; (6) Orange Roses; (6) Hot Pink Mini Carnations; (3) Purple Iris; (3) Purple Daisy Pm; (3); Green Pom; (4) Purple Statice; and (5) Ruscus Greenery for a total of 32 stems. ****** ***** contracted to order with Special Occasions Unlimited in Elkview, WV. The amount of money that was given to Special Occasions Unlimited from ****** ***** was $65. The work order provided to Special Occasions Unlimited specifically listed out all the flowers that were to be included in the bouquet (total of 32 stems as listed above). Special Occasions Unlimited accepted the job; however, made the bouquet to the dollar amount provided and not the description. The bouquet created included 11 stems as follows: (2) White Lillie's; (3) Red Roses; (3) Purple Carnations; and (3) Orange Alstroemeria. I contacted Special Occasions Unlimited, and they would not redo the bouquet to specification and deferred me back to ****** ***** (text correspondence attached). My complaint against Special Occasions Unlimited is for accepting the contract with ****** ***** and not proving what was listed in the work order. Special Occasions Unlimited acknowledged in the text correspondence that they have the ability to deny contracts if they cannot fulfill for the dollar amount provided.

    Please note that I have contacted ******* as well. They provided me $20 in ******* Bucks, which I did not feel appropriately compensated me for the discrepancy between what was purchased and what was provided; therefore, I filed a complaint with the BBB against ******* as well.

    Business Response

    Date: 04/24/2025

    Yes, we spoke to the customer over text who sent in the complaint and as we told her we did not recieve the full amount that she paid to ****** *****. We did however recieve $75 and $10 of that was delivery which left us with $65 for the arrangement and we fill to the dollar amount given to us, also when we recieve a wire in order it says "second choice" - as close as possible. 

Special Occasions Unlimited Inc. is NOT a BBB Accredited Business.

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