Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased two furniture (sofa, and china set display case) in late 2021. I paid more than $1,000 for both. However, I received a job offer working for the ********** ** ******* in overseas. I asked the store to resell and left the USA. I gave them a forwarding address to get in touch with me.
  
  I contacted them early this year to inquire. I was told that one item was sold, and the other has been given away. I was also told that check was sent but came back of which I have no knowledge. I also was told that I will get my money back if I give them my bank information which I complied. That was about May in 2023. So far I have not heard anything as I requested to send the money immediately. I call both numbers; but no answer** ** *** **** *** *** **** . Please help. Thank you.

  Business Response

  Date: 10/18/2023

  This is an unfortunate situation. We have exhausted trying to come to an agreement with Mr. ***.  The item was listed in February 2022 and sat for 6 months (which is 4 months longer than the contracted 60 days) before a lower offer was accepted. The other item did not sell, and after several months & two failed attempts to reach him, it was eventually donated to The ******* (habitat for humanity charity). We tried to mail payment for the item that did sell to the address on file the beginning August of 2022 after July's sales were processed. That check was returned to us via the post office as undeliverable. We then tried to make contact with Mr. *** via the phone number and email address provided on his paperwork but had no luck, so the check was shredded and we noted Mr. ***'s account in case he called in the future. Per our contract, attached and signed by both parties, items are taken on consignment at a 50/50 split for 60 days. After the 60 day period, the consignor is responsible for coming to get any unsold inventory. Otherwise, it will be donated to the community ***** store. We are more than willing to pay Mr. *** for his item's sold, we just need an address or the direct deposit slip filled out.  
  

  
  We understand that this may not be the outcome Mr. *** was hoping for, but it is important that we follow the terms of our agreement. We apologize for any inconvenience this may cause and hope that Mr. *** will understand our position.
  

  
  Moving forward, we encourage all consignors to make arrangements to collect their unsold items before the end of the consignment period to avoid any misunderstandings or issues.

  Thank you for your understanding.

   

  Customer Answer

  Date: 10/18/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  From the beginning the merchant has not performed due-diligence for the consumer. There are three reasons: 1. Merchant used the wrong email address and never followed up. 2. Ignored my repeated request to send money with **** direct deposit information (attached copy), 3. Deduction include ******* fee for credit card purchases (This is the settlement money not for the credit card purchases). So, please follow up and pay me now without unauthorized charges. 
  
  
  
  Regards,
  
  
  
  ******* ***