Complaints

This profile includes complaints for Busy Beaver Building Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Busy Beaver Building Center

  215 Marion Sq Fairmont, WV 26554-1367

• 

  Busy Beaver Building Center

  3130 William Pitt Way Pittsburgh, PA 15238-1360

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the store to shop for vinyl railing. The sales person said she would have to call for a price and would call me. After 1 1/2 weeks with no call , I called the store. The person I talked to said my sales person was out to lunch. In a non combative voice I told him I was new to the area and was told not to deal with Busy Beaver, but that I wanted to deal with a local store. The General mgr called me back and said they didn’t want to deal with me because of the way I treated his employee. I told him I wasn’t mean to his employee and he told me he believed his employee over me and hung up on me.

  Business Response

  Date: 07/27/2023

  Note: The correspondence letter below is Also attached as a pdf. 

  Wednesday, July 27, 2023
  
  
  Better Business Bureau
  ***** ******** Dispute Resolution Specialist
  1434 Cleveland Avenue NW
  Canton, OH 44703
  
  
  Subject:           ID# ******** * **** ******** (Customer)
  
  
  Dear Terry,
  
  Busy Beaver Building Centers,
  Inc. acknowledges receipt of the above-referenced complaint. As a Director of
  Human Resources & Administration that is deeply committed to total customer
  satisfaction, I am made aware of any customer complaints our company receives
  which are fortunately very few.
  
  We value John’s feedback
  regarding his shopping experience at our Fairmont West Virginia location and sincerely
  apologize we fell short of meeting his expectations.  Actions have been
  taken with the team to re-establish customer service expectations, including
  additional training and coaching. In an effort to demonstrate our commitment to
  providing a high level of customer service, I would like to issue John a gift
  card in the amount of $50.00.
  
  I hope John finds this to be an
  acceptable resolution and once accepted as full resolution, we will have the
  gift card processed and sent to John’s home.
  
  
  
  Sincerely yours,
  
  
  
  ******* ******
  Director of Human Resources & Administration

  Customer Answer

  Date: 07/29/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I appreciate the offer but but being told by your local Store Manager that they didn’t want my business, I don’t want theirs. I would be very uncomfortable dealing with the staff of the Fairmont store. Thanks again for your response.
  
  
  
  Regards,
  
  
  
  John ********

  Business Response

  Date: 08/21/2023

  Dear Terry,
  
  Busy Beaver Building
  Centers, Inc. acknowledges the follow-up receipt of the above-referenced
  complaint. As a Director of Human Resources & Administration that is deeply
  committed to total customer satisfaction, I am saddened to hear that our effort
  and call to action aren’t satisfactory for Mr. ********  
  
  We value John’s feedback regarding his
  shopping experience at our Fairmont West Virginia location and are surprised to
  hear our resolution was not acceptable to the customer given the manager ended
  the interaction with the customer due to the customer's highly aggressive
  manner. Our first response was intended to defuse the situation by letting the
  customer know we acknowledged the complaint and reviewed it with the manager.
  Our highest priority is the safety and well-being of our associates, so for a
  customer to maliciously and undeservingly attempt to slander our very-good
  reputation is not something we will continue to engage in.
  
  We consider this matter closed and appreciate the
  involvement of the BBB.
  
  Sincerely yours,
  
  ******* ******
  Director of Human Resources & Administration