Complaints

This profile includes complaints for Collection Service Center, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Collection Service Center, Inc. has 2 locations, listed below.

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  Collection Service Center, Inc.

  PO Box 2060 Fairmont, WV 26555-2060

• 

  Collection Service Center, Inc.

  2917 White Hall Blvd Fairmont, WV 26554-8231

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** ******** ***** ****** ****** * ********* ** *****
  DATE 4/25/23
  
  Collection Service Center Inc
  **** ***** **** ***** ********* ** *****  I am in receipt of your company’s letter informing me you’re handling the collection of the account mentioned above. However, after reviewing my records, I am unable to find any documentation of any contractual relationship between (Collection Service Center Inc } and me which makes you a person entitled to enforce a commercial claim against me. This letter is NOT a request for verification or validation.
  This is a request for proof of contract to substantiate your claim. Provide me with a certified copy of an original contract, with my signature specifically naming your company as a person entitled to enforce a commercial claim against me . Certifications can be done through the presence of a notary public, who duly swears the copy made is in fact a copy of the original paper contract in question.
  Failure to respond and provide strict proof of contract will constitute your tactic agreement that you, Collection Service Center Inc are NOT entitled to enforce a claim against me. In the event you continue your collection efforts against me without providing proof of contract, I will file a complaint with the Attorney General and Federal Trade Commission, and file a police report against you for harassment and invasion of privacy.
  YOU MUST CEASE AND DESIST ANY AND ALL COLLECTION EFFORTS AND IMMEDIATLEY REMOVE ANY DEROGATORY INFORMATION REPORTED TO THE CONSUMER REPORTING AGENCIES. If you transfer this account to any attorney without providing proof of contract, They will be immediately reported to the state bar association and professional liability fund for code of ethics violations.

  Business Response

  Date: 05/01/2023

  Ms. *******:

  We are unable to respond to the BBB at this time due to
  certain privacy issues.  In order to
  comply with the Health Insurance Portability and Accountability Act (HIPAA) and
  the Fair Debt Collection Practices Act (FDCPA) prior to disclosing any
  protected health information and/or before discussing any aspect of a debt we need
  to make certain that we are communicating with the individual responsible for
  the debt or that we have written permission to disclose information about the
  debt to a third party, in this case the Better Business Bureau.  Please do not consider this to be confirmation
  that this matter relates to any files that may be handled by this office.  Be assured that we will address any relative
  concerns directly with the consumer. 

  
  Thank you.

  Customer Answer

  Date: 05/04/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I've submitted FTC, CFPB complaints and BETTER BUSINESS BUREAU complaints against you because you're still reporting accounts that are the result of identity theft 
  
  Section 605B states that if A account is the result of identity theft, then it must be removed from my credit report.
  
  You didn’t send me anything at all that would verify the accuracy of this account. I notified you that I am a victim of identity theft and this must be removed immediately sending a alleged bill from a unknown company when I have been a victim of identity theft is unacceptable and against the FCRA again request this Tradeline be Removed from all the credit reporting agencies Or I will contact the Attorney General and seek compensation.

  Regards,
  
  
  
  ***** ********

  Business Response

  Date: 05/16/2023

  Ms. *********

  No where in the original complaint did you mention that this was related to identity theft.  That being said, and now that we know you may have been a a victim of fraud we will be in touch again directly with you to verify and follow the FTC guidelines to assist you in the resolution of this serious matter.

  Thank you.

  ******* ******
  Manager