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Business Profile

Electronic Equipment Repair

Shermantic Computer Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 6, 2024 I took my computer into the shop for a free diagnosis. I explained the problem and he immediately said the problem without testing anything....the power supply went bad. He said I had to pay up front since the part has to be ordered. He said he would order it that day, it'll take 2 days to come in and it'll be ready by the following Monday 2/12. I paid $139.10. On the 12th, I checked in and was told the part wasn't there but it should be there the next day. On the 13th I checked back in again and was once again told the part wasn't there and he would call me when it's completed. Of course I'm upset by this information as he's not communicating unless I show up to ask. That's when he blames it on the owner of the business claiming she is the one who orders everything. I was told it would be ordered the previous week and it would take 2 days to come in. He wouldn't give me a refund as the paper I signed to agree for the repair stated no refunds only store credit, which was in small print and he did not verbally say this to me. He said he'll call the owner again to get an update. He did call at 5:18pm and said the part will be in Friday 2/16 and he'll fix it that day. I waited til 4:30pm on 2/16 and finally went up there to check once again. This time he said the part came in and he replaced it but that didn't solve the problem. The only other option is the mother board needed replacing. So I could wait til it was ordered, shipped and come in. So basically I paid for a new power supply that was NOT the issue. I couldn't be refunded for a part that wasn't the problem, and the computer STILL isn't working. Almost 2 weeks at this shop, buying random parts without testing anything, I feel I was completely scammed by this company! My final result was leaving with my computer and the power supply I had purchased that wasn't needed because I didn't want store credit as i'll never support that local business!!!

    Customer Answer

    Date: 03/19/2024

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    At this time, I have not been contacted by Shermantic Computer Service regarding complaint ID ********.



    Regards,



    ****** *******

Shermantic Computer Service is NOT a BBB Accredited Business.

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