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Business Profile

Motels

Microtel Inn & Suites by Wyndham

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/27/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had reservations for July 21-23 for two queen size beds. Instead I was issued a small bed in a very small room. Went to desk and clerk said they had no other rooms available. She said she would let the manager know when she comes in the morning. Of course she never came. Went back to desk in the morning and they said the manager was not there and they didn't know when she would be there. Clerk said she is often not there. I was finally able to speak with manager, Kayla *******, on the phone after going home. She said she would have a refund issued. I never heard from her again. I called the hotel and left a message for her to call me multiple times and she did not return call. I finally called again and was able to speak to Kayla on October 6th and she said a refund had been issued but we had never received it. She said she would follow up and call us back on Monday. We still have not heard from her and have not received a refund. I am fed up. Please follow up and help me get my refund.

    Business Response

    Date: 11/27/2023


    BBB Case #: ********
    Hotel Site #* *****
    Customer Care Case #: ********

    Dear Contact:

    Thank you for notifying our office of the
    concern filed by ***** ******* at the Microtel property in Fairmont, WV.

    We
    would have been happy to help with the concern, however the reservation was not
    booked through our Microtel by Wyndham website, reservation center or directly
    with the hotel. Please have the guest contact the third-party booking agency
    used for the reservation. We apologize, but we do not have access to the reservation
    details; therefore, the representatives at the agency where the reservation was
    confirmed are better equipped to assist with your concern.


    Please
    continue to work with the property and the third-party booking agency directly

    Once again, we apologize for any inconvenience
    this may have caused.

    Kind regards,

    Marsha
    Liaison,
    Customer Care
    Wyndham
    Hotels & Resorts. Inc.

Microtel Inn & Suites by Wyndham is NOT a BBB Accredited Business.

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