Complaints

This profile includes complaints for Go Mart Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Go Mart Inc has 131 locations, listed below.

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• 

  Go Mart Inc

  915 Riverside Dr Gassaway, WV 26624-1127

• 

  Go-Mart

  486 Laurel Hill Rd Verona, VA 24482-2653

• 

  Go-Mart

  584 E Madison St Covington, VA 24426-2133

• 

  Go-Mart

  1115 S Craig Ave Covington, VA 24426-2246

• 

  Go-Mart

  1115 S Craig Ave Covington, VA 24426-2246

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a consumer complaint against Go Mart #47, located in Point Pleasant, West Virginia, regarding deceptive business practices, financial inconsistencies, and unethical employee conduct that have directly impacted my ability to shop safely.
  
  On March 11, 2025, I visited the store and experienced manipulative behavior from two employees who engaged in behavior meant to exploit me and then bond over it in the store together as if my discomfort were amusing. Additionally, unethical receipt practices led the manager and corporate office to falsely deny my presence in the store altogether. Despite providing my bank statement proving my purchase and screenshots of private messages discussing the incident that happened with his coworker—who was fully aware of the manipulation taking place and actively participated to influence the situation, reinforcing the deceptive tactics used against me—corporate has refused to acknowledge the situation and has engaged in gaslighting tactics to dismiss my concerns.
  
  Key Concerns:
  1. Failure to issue a receipt, leading corporate to falsely claim the transaction did not occur.
  2. Corporate denial of my presence despite clear financial evidence, suggesting intentional record manipulation.
  3. Stonewalling of my complaint and refusal to address unethical business practices.
  4. Employee manipulation during my visit, reinforced by a malignant workplace culture.
  5. Substance use and unethical behavior observed within the store, raising further concerns about regulatory violations.
  
  Despite repeated attempts to resolve this issue internally, Go Mart has failed to engage in any meaningful accountability, leaving me with no choice but to escalate this matter to an external consumer protection agency. I am attaching relevant documentation and messages that support my claims.

  Business Response

  Date: 05/13/2025

  This complaint has come across our desks multiple times and has been addressed internally.  It is not a customers right to be made aware of formal actions or discussions with our employees.  We have addressed the situation and the continued discussions by the customer towards our employees are the only thing keeping this issue going.

   

  1.  These text messages are confusing, out of order, and as you can clearly see from the screenshots have elements hidden.  We have no way of confirming who this person is actually speaking to.

  2.  No one from corporate has ever spoken to this customer nor denied purchases made within our store.  Receipts are always saved in our system and if they were relevant to this conversation could have been provided to the customer.  They are not relevant to this conversation so they were not provided nor were they requested.

  3.  It is this customers choice to shop this location or to choose not to shop this location.  We have handled the situation internally and the customer will not be made aware of those discussions.

  It is our determination that this customer has personal issues with employees that are not relevant to our business. 

  Customer Answer

  Date: 05/19/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  Resolution Regarding My Complaint at Go Mart #47
  
  
  I am choosing to move forward with peace and clarity regarding my experience at Go Mart #47. While I stand by my understanding of what happened that day, I acknowledge that further debate will not change the facts. Therefore, I am providing resolution without fear or doubt.  
  
  
  The Office of the West Virginia Attorney General recognized my complaint and filed it for their records. There will be no further investigation into this matter—this serves as closure for all involved.  

  
  
  
  I may never have full answers regarding the missing funds or why the purchase from that day did not appear on my records. However, I have decided to shift my energy elsewhere—I am moving on, on my own terms.  
  
  
  In the spirit of resolution, I want to extend that same clarity and peace to Go Mart #47 and its team.  
  
  
  Lastly, if any customers have experienced similar concerns at this location, I encourage them to share their experiences with The Office of the West Virginia ******** *******, which has formally recognized and filed my complaint regarding this business.
  
  
  Thank you for your time and attention to this matter.
  
  
  Best Regards,
  
  
  
  **** *********

• Initial Complaint

  Date:08/13/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband went into the store to buy a pack of cigarettes and the employee at register told him have you ***** forgot you are band my husband just moved here from Michigan 3 days ago and was the first time he went into the go-mart the day manager didn't even reprimand her for cussing out my husband.

  Business Response

  Date: 08/13/2024

  After speaking to the Supervisor and store manager we feel strongly that this individual has been asked previously not to return to our location.  We have the right to refuse service to any individual and we feel we have a very valid reason to do so for this customer.  Store is taking steps to formally ban them from the store.  

• Initial Complaint

  Date:11/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to gomart participated in a promotion and was met with false advertisement was told by the clerk the next day to repurchase item to get the bonus points that the offer read well $30 later I finally got the points
  then I contact customer service the guy
  was rude to me even though I explained
  too him in great detail that the promotion
  glitched he told me well I can see you got
  the points offering zero solution just being
  down right rude about the situation very
  unprofessional was unprovoked and very
  judgmental also very hostile towards the
  situation I will be contacting the owner of
  this establishment because there isn’t no
  way anybody should be met with that the
  person of question is *** ******* 

  Business Response

  Date: 12/04/2023

  The issue was addressed within 24 hours of the original complaint.  The customer received all bonus points during each of the transactions.  The only issue was that an item he was purchasing wasn't included in the promotion.  I informed Mr. ******* that I couldn't give him the bonus points as he hadn't originally met the qualifications, but that upon review he had been back to the store and purchased the correct item.  He was awarded the 2500 points in addition to all other points owed.  He felt like he should be awarded something that he hadn't earned based on his inconvenience, but upon review of the entire situation I disagreed.  The fact that I disagreed and didn't give him points that he had not earned does not equal rude, hostile, or judgmental. 

  Customer Answer

  Date: 12/04/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Or is basically him calling me a LIAR I have RECEIPTS he even openly admitted that it was a mistake from whoever was stocking the product at the store that’s in black & white no he fraudulently put words in my mouth saying I trying to obtain points that I didn’t earn again nothing he did fixed anything I have receipts I literally purchased another product and the point went through again not my problem it isn’t my fault that whoever was supposed to stock the store shelf didn’t remove the non eligible bag again false advertisement and now harassment over $2.89
  
  Regards,
  
  
  
  ****** *******

• Initial Complaint

  Date:09/08/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ok I was banned from the ***** gomart because I was a passenger in a car that got 5$ in gas and forgot to pay so how am i barred when it wasnt my car i had nothing to do with it why dont they ban the owner of the car it wasnt me i didn't pump the gas, Gomart Webster road *****WV, 26206

  Customer Answer

  Date: 10/05/2023

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  At this time, I have not been contacted by Go Mart Inc regarding complaint ID *********
  
  
  
  Regards,
  
  
  
  ***** ********

• Initial Complaint

  Date:08/02/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband got gas today on August 1, 2022 at go Mart in Buckhannon West Virginia he used a card to pay at the pump only pumped $25 worth of gas and go Mart proceeded to take $80 off of my card when I went in and confronted the cashiers about it they said that it is something new that Gomart is doing where they’re taking $100 out of the account so that they know that they have enough to cover amount of gas that you get and that it can take up to three business days for the amount to be corrected and put back on to a persons card. To me this is theft and fraud considering I have to be able to use whatever money is on my card that I don’t intend on spending for gas for other necessities for my home for my children or for an emergency of any kind that could come up but they don’t seem to care about that they told me that if I need emergency services then I need to call for them and that I needed to give them three days before my money would go back onto my card now mind you as I got partway through this my money did go back onto my card but considering the fact that I had to wait three hours and I know others who have had the same problem at the same store and they have waited between 24 and 72 hours to get their money back this is ridiculous some of us don’t even have $100 on our cards to me this is a type of like I said theft or fraud because they’re taking money out of our accounts that we’re not giving the OK for and then we’re expected to wait up to three days before receiving our money back God for bid something were to happen that we needed that money for an emergency and we can’t get to it because they’re taking our money this needs to be resolved and resolved NOW I am going to be letting others know that they can put in a complaint because this is getting out of hand we can’t even go to the gas station and pump gas now because the gas station wants to take all of our money and expect us to wait up to 72 hours to get it back. Please fix this NOW!!!