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Business Profile

Home Improvement

Irving Home Improvements

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We received a proposal from Irving Home Improvements to replace our roof in June, 2022. We signed a contract and provided a $1,000 deposit to "hold a spot" on 6/29/22 and the remainder of the deposit, $8,500, to schedule the job on 7/22/22. Robert I************ had indicated that work would begin on 8/9/22, however he did not show up and when we inquired he indicated he had been in a car accident. We corresponded with him for the next 5 weeks with promises to begin and no one showing up. Most recently, we were told he "would be on the roof on Thursday" (9/16) and when we reached out mid-day to determine his whereabouts, he indicated he did not have a crew available. At this point I told him I would need the deposit refunded, less any materials purchased (with invoice), at the end of two business days (Monday 9/19). He indicated that he was taking out a loan to refund our deposit and would bring cash. On Monday (9/19) he indicated that he would not have the funds until Tuesday. On Tuesday (9/20) he indicated he had to return to the bank for additional paperwork. At this point, it has been 8 weeks since we provided the agreed upon deposit for our project, the project has never been started, and our deposit has clearly been spent.

Irving Home Improvements is NOT a BBB Accredited Business.

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