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Business Profile

Garbage Removal

Matney's Refuse

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/04/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found this place on ********. They have been collecting my garbage for 3 1/2 years. After 2 1/2 years of leaving $20 a month cash, the wife Heather leaves me a note to call her. She informed me that the son had been embezzling from the company and to only pay her. The son had removed a junk car that he was supposed to scrap.He later came back trying to get me to sign it over to a third party. I refused. After I began paying Heather the cash I eventually received a bill. One bill in 3 1/2 years. It said to pay Chad ************. I paid him with my card for one quarter $60. He never answered or called back after that & I had been trying to pay my bill for the entire month of October. Eventually I put out $60 cash & texted Heather. She came straight over and got the cash but not the trash. Eventually they took the trash also. So then she tells me to go ahead and clean out my garage & they'll give me an estimate. Now my regular garbage plus my garage contents have been sitting there for almost 2 weeks. Chad said he doesn't speak to Heather. Heather says it's because they had a fight over billing. Mike the owner said he'll take care of it then never called back. The second time he said it's stressing him out worse than it is me & hung up on me. Chad told me to ask Heather for my cash back because he's not picking up unless I pay him directly. I just want my garbage removed without any drama. I've been robbed of my money. My neighbor said they've done the same to her. This Mike ****** says that he's still married to Heather. She says she's still married to Mike. However their business is a joke. Nobody else should have to loose time & money this way. They should be held accountable. Thank you

Matney's Refuse is NOT a BBB Accredited Business.

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