Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently noticed a collection account on my credit report for ******** ********* ******** in regards to St Mary's Hospital. My children and myself have always had ******** insurance which covered everything. I have never received a bill or notice until now. I received a letter today from ******** *********. It had a copy of the bill from St Mary's Hospital dated December 18, 2023. The bill was for my 10 year old daughter, who also had ******** insurance at the time. I called West Virginia ******** and spoke with them and verified she had insurance and ******** even said she should have been completely covered. They had me call ******** ************ so they could try to fix the issue. ******** ************ then informed me that St Mary's Hospital NEVER even billed ******** so thus that's why it wasn't covered. I have reached out and left a voicemail for the billing department of St Mary's Hospital but both ******** *** ******** ************ has informed me that this was an error on St Mary's part, not on mine. My credit was dinged and a collection was put on my account because of the fault of St Mary's Hospital. I will also be opening a complaint against them as well. I have included a screenshot of my daughter's ******** with the PII crossed out. Also in the letter from ******** ********* ********, my daughter's name isn't even spelled correctly. Her middle name is ****** *** ******** 

  Business Response

  Date: 03/03/2025

  I have received this complaint from our Risk Management Director, Terrie S***, **  DOS 12-18-2023 for ****** ****** was not billed to ** ********.  It was billed on 02-28-2025.  ******** ********** ****** was notified to cease any activity.

  Customer Answer

  Date: 03/04/2025

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  
  

  Regards,

  
  

  ****** ******

• Initial Complaint

  Date:01/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 9 received a bill in the mail for an emergency room visit. The next day, December 10 I mailed the bill stub with my banking info to the billing address. On Dec 12, my checking account was accessed by St. Mary’s Medical Center for the withdrawal of the full payment of $250.00 USD. The transaction had cleared on December 13. On January 12, I received a late due, unpaid notice for the $250.00 despite my bank statement showing the full amount was paid to SMMC billing department a full month prior. I phoned the number for billing inquiries and received a pre recorded message stating their voicemail box was full and their business hours. I emailed the customer service address with no reply. I called well within those hours six more times over the next 12 days until I finally reached a human being after being in virtual queue for 27 minutes. The billing clerk informs me she has no record of my having paid the $250.00. She even asked me which address I sent the stub to. The address for billing department was pre-printed on the return envelope, there was only one address I could have sent it to
  I informed her I had paid as indicated on my banking statement. I was placed on hold three more times while a supervisor was consulted. Again, they denied I had paid and required me to fax them my banking statement. I downloaded a paid fax app so I could download my statement and fax it to the billing clerk. This was yesterday I have heard no update and the automated bill pay service still shows an unpaid balance. I cannot get through once again to a human being to get an update on this situation. I have an excellent credit score and someone else’s incompetence is putting that in jeopardy.

  Business Response

  Date: 01/30/2024

  The Patient Accounts Dept. has called and left several messages for ******** ******* at ************.  The payment in question has been found and applied to her account on 1-24-24.  The account now has a zero balance.