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Business Profile

Pest Control Services

K & B Pest Control

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pay for an annual pest inspection and have had this service with K & B Pest Control for many years. I pay the invoice when it's received and they call to set the appointment. In 2021 we paid but didn't hear from them, so I called in late October and they came right away. In 2022 I paid for the service ($80.25) in June again no one called to set an appointment. I started calling in October only to have to leave messages four times. I never spoke to a person and no one called me back. Today January 30, 2023 a lady called to schedule an appointment. I told her no that I'd like a refund since we didn't get an inspection in 2022. She said "we don't give refunds, we do your inspection as curtesy" I said but we didn't get the inspection we paid for in 2022. She stated very rudely that I could not get a refund. Last inspection was October 2021 so it's been 15 months without a pest inspection. And I'd rather do business with another company who would appreciate their long time customers. And I'd like my fees $80.25 back for the service I did not receive.

    Business Response

    Date: 02/02/2023

    The policy is to re-inispect the premises when K & B Pest Control believes it is necessary, or annually if they request it. The complaintant has stated that they attempted 4 times to request an inspection. If one was requested it would have been done. We never refused a refund just only stated the previous policy an the complaintant them stated she was calling BBB and hung up. We are attaching the Termite Agreement that states in paragraph 3 the above mentioned policy. 

K & B Pest Control is NOT a BBB Accredited Business.

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