Complaints

This profile includes complaints for Meeks Rental & Leasing LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Meeks Rental & Leasing LLC

  3750 Teays Valley Rd Hurricane, WV 25526-9705

• 

  Meeks Rental & Leasing LLC

  PO Box 1046 Hurricane, WV 25526-3046

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Meeks Rentals in West Virginia for what I believe to be discriminatory behavior, deceptive rental practices, and a lack of professionalism and transparency.
  
  On May 1, 2025, at approximately 3:14 PM, my fiancé ****** **** and I (***** *******) received a text confirming our approval for an apartment. We immediately called to confirm details on rent, payment steps, and securing the unit. The leasing agent, who openly stated she was new and unsure, told us there was no set deadline and we could pay the deposit the next day. When I asked, “Can we pay tomorrow?” she confirmed that we could.
  
  We were never told:
  
  That payment was required immediately to secure the unit
  
  That multiple applicants were approved at once
  
  That the apartment would remain available even after approval
  
  The following day, we were suddenly denied. My calls went ignored despite over 10 attempts. I finally reached the site manager, Jamie P*****, who was hostile, dismissive, and unprofessional. I explained I am pregnant and afraid of becoming homeless, yet she showed no concern and even threatened to hang up. When I mentioned my fiancé is a veteran, she coldly replied, “My husband is a vet too,” ignoring our distress entirely.
  
  I asked why the $80 application fee didn’t reserve the apartment, and why the leasing agent didn’t collect our deposit when we explicitly asked how to pay. I received no answers. Jamie blamed the leasing agent and tried to transfer me back to her without offering help or accountability.
  
  This experience was misleading and unacceptable. We are requesting a full refund.

  Business Response

  Date: 05/12/2025

  Dear ***** *******, 

  Thank you for the opportunity to respond to the recent complaint submitted by Ms. ******* regarding the complaint to Meeks Rentals.
  We would like to reiterate that our apartment leasing process is conducted on a first-come, first-served basis. This policy is consistently communicated to all applicants to ensure a fair and transparent process. Unfortunately, the unit Ms. ******* was interested in was leased to another applicant who completed payment and documentation prior to her submission.
  Additionally, our application form clearly states—as noted on page 7 of the attached document—that the application fee is non-refundable under any circumstance, a policy which Ms. ******* acknowledged at the time of application.
  Regarding her claim that phone calls were not answered: our phone system logs and records all incoming and outgoing calls. We have no record of unanswered calls from Ms. ******* during the time in question. However, we do have recorded calls during which Ms. ******* used vulgar and inappropriate language, which is strictly against our code of conduct. While we are always committed to respectful and professional communication, we do not tolerate abusive or offensive behavior toward our staff.
  We understand the disappointment when a preferred unit becomes unavailable, but we are confident that all procedures and policies were followed appropriately in this case.
  Please feel free to contact us if you require any further documentation or clarification.

  Sincerely,

  Alyssa V****
  Comptroller
  Meeks Rentals & Leasing, LLC
  ************
  

  Customer Answer

  Date: 05/13/2025

  Better Business Bureau:
   
  I acknowledging that during my phone call with community manager Jamie P*****, I expressed frustration and used one inappropriate word. However, I immediately adjusted my tone when asked. Despite that, the representative abruptly threatened to end the call before I could fully express my concerns or receive needed clarification. I urge you to review the entire call, as it reflects my attempt to remain respectful despite being met with dismissive and incomplete communication. Another concern was her response when I mentioned that my fiancé is a veteran and that I’m early in my pregnancy. Instead of showing empathy, she unnecessarily brought up her own husband’s 32 years of service. While I respect his service, the comparison was irrelevant and dismissive of my situation. She made no effort to resolve the issue, apologize, or offer any alternatives. Regarding the application, only my fiancé’s application was completed. I was still working on mine, and the link expired the same day, suggesting they had already moved forward with another applicant, despite previously sending us an approval and only notifying us of rejection the following day. We were asked to submit a $1,400 deposit, despite my incomplete application, which contradicts their claim that approvals are only issued when all documentation is complete. We were not informed that the unit would remain open to others or that immediate payment was required to secure it. They even agreed to accept our deposit the next day. These points can be confirmed in the call records. This reflects a lack of transparency and professionalism, including:
  Approving without full applications, Failing to disclose urgent requirements. Accepting deposits based on unclear terms, Providing inconsistent, unempathetic communication, We gave notice to vacate our current apartment based on a false approval, and are now paying over $400 more in rent elsewhere to avoid homelessness.

  
  Regards,
  ***** *******

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rent from Meeks rentals and there has been countless illegal practices since day one. We’ve been living in severe black mold for over a year now with active leaks that they will not fix. They have been made aware of this for months. They don’t answer phone calls or emails and ignore our service requests. I pay over a grand monthly to live in mold and get charged arbitrary senseless fees for any and every reason. They send maintenance people randomly with no warning beforehand and then charge us fees for not letting them in when it’s not a good time. They have never once inspected our property and go against the lease that we signed. I am in need of legal resources to get out of these illegal unlivable conditions for the sake of mine and my partners health and safety.

  Business Response

  Date: 11/20/2024

  Thank you for sharing your concerns. It appears from our records and communications on file that we have been actively working to address the issues submitted for your property, as noted in internal messages. The maintenance team has scheduled work on several occasions but has encountered challenges gaining access to the property. A specific date for the our next visit has now been scheduled for next Tuesday and already coordinated.

• Initial Complaint

  Date:10/29/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Meeks took over our apartment complex a few months ago and ever since we have to fight to even get the grass mowed! Our dishwasher and dryer has been broken since before they took over and still has yet to be repaired. The dishwasher is scheduled to be repaired on Monday after three months of them having control of this apartment. They got a quote to repair the dryer and literally just gave it to us because “they don’t normally service them” which means they don’t want to pay for the quote that they initially sent someone out for which is illegal activity because the dryer is on our original lease and so is maintenance, which they have not updated. They also have their maintenance people come in without notice unless you tell them otherwise which is also illegal and not in our lease. They are obviously taking on way too many properties or just don’t know how to be landlords. The only upside to them is that the maintenance guys that I have seen have been very nice, but the office does not know what they’re doing at all and even admits it. We will be moving out as soon as we can afford to. I absolutely loved this apartment, I wanted to stay here until I moved out of West Virginia, but they have ruined every bit of that for me. I’m not sure that if anything else goes wrong that they won’t just try to give it to me to avoid paying for it. Ever since taking over, they never even looked in my apartment so they don’t even know the condition. I’m scared of losing my deposit because of how shady they are and having more liability put on me than what I signed up for whenever I signed this lease. If things keep going down this road, I see court in our future and that’s not something I really want to deal with.

  Customer Answer

  Date: 11/26/2024

  Better Business Bureau:
  
  
  
  At this time, I have not been contacted by Meeks Rental & Leasing LLC regarding complaint ID *********
  
  
  
  Regards,
  
  
  
  ******* ********

• Initial Complaint

  Date:07/31/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started lease contract on June 1, 2023 with Meeks rentals at an address of **** ****** **** ********* ** *****. Originally was site unseen, met with property manager and maintenance manager at location one day prior to move-in day on may 31st 23. was extremely surprised at the condition of the home. I was originally told that the home had new paint, flooring, etc., upon arrival we were all surprised to find that the entire home was in very poor condition, the kitchen was unusable, appliances dirt,, cabinetry literally falling off the wall. One corner cabinet was held up by a 2x4 wood plank from the countertop. Throughout the remainder of the home painting was not done, outlets were falling out of the walls, as well as very old electrical. There was missing trim, and the place had been piece together by random pieces of trim, wood, etc. Jessica, the property manager at Meeks apologize and informed me that they were just the property managers and that they had taken the word of the actual property owner that the home was in better condition. I was told that the kitchen would be remodeled and repairs would be completed. I paid $950 deposit prior to seeing the home to secure a place to live. The kitchen took a lot longer to repair than originally expected. Thus they did credit a portion of my rent in the beginning months of my tenancy. However, painting, nor any repair to any trim work or structural damage was ever repaired. There is major termite damage to the point of, the structure role integrity of the Home in jeopardy. Foam sealant has been used throughout the home by either previous tenant or owner of property to fill in gaps in flooring where things have settled due to termite damage. There was an unresolved complaint over the winter because the waterlines under the home are not insulated and are laying on the ground, therefore freezing up, causing us to go without water Winter. Is trying to collect and keep my security deposit Due to pre-existing damage/paint.

  Customer Answer

  Date: 09/12/2024

  Better Business Bureau:
  
  
  
  At this time, I have not been contacted by Meeks Rental & Leasing LLC regarding complaint ID ********. I have found their business practices extremely poor, unprofessional, the business carries themselves in a money hungry way with no regards to the condition of their rental properties.  
  
  
  
  Regards,
  
  
  ***** *********

• Initial Complaint

  Date:05/20/2024

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  §37-6-30 (2) : Fire hazards were not addressed even though emails and phone calls were made. This made the home uninhabitable and put our family in danger.
  §37-6-30 (2) Mold was clear in the downstairs bathroom and had been stated several times to Meeks by phone, no one ever came to look at it, causing us to breathe in potentially deadly mold. The tenant went to the allergist and was told her allergies were caused by exposure to mold and had to be put on 2 separate prescriptions to keep her symptoms down.
  §37-6-30 (5) AC and heat on the top floor was not addressed even though it was made clear we had a child and that the temperature up there would reach dangerous levels unhealthy and uninhabitable.
  
  Tenant Privacy: As displayed on the ** ******** ******* ********* the landlord is required to inform the tenant when they will be coming to make repairs and are not within their rights to simply show up unannounced. Not one single time were we notified of someone coming out. Because of this, when someone would come by we had to assume it was Meeks Rentals since they had a habit of not giving proper notice. On one occasion, this caused 2 complete strangers to come into our home posing as maintenance and put the family in danger.
  
  We are supported by ** ***** ************ *** ******** ** ************ and insist all additional charges be removed as well as our security deposit returned as we left no damage proven by walkthroughs and timestamped photos.

  Business Response

  Date: 05/20/2024

  
  We have received your complaint dated May 20, and we take these concerns very seriously. Below is our response to each of the issues you raised:
  1. **Fire Hazards:**
     We apologize for any oversight regarding the fire hazards you reported. This issue was a natural incident that occurred in the mulch bed.   We conducted an immediate inspection to address and rectify any fire safety issues to ensure the property is safe and habitable, as mandated by ** ***** **** ******** ***.
  
  2. **Mold Infestation:**
     We regret that the mold problem in the downstairs bathroom was not reported nor been found during our current turn of the unit.  We understand the health implications mold can have, especially given the medical issues if they would have been reported.

  3. **AC and Heating Issues:**
     We acknowledge your concerns about the AC and heating on the top floor, particularly the impact on your child. We have had a certified HVAC technician inspect and repair the system to ensure it maintains a safe and comfortable temperature throughout the home, The top floor had adequate supply lines but seems the insulation was not as stable on hot days.  This is why there was a window unit installed and available for use as required by ** ***** **** ******** ****
  
  Regarding your request for the removal of additional charges and the return of your security deposit, we will review the details of your complaint and the walkthrough reports. Regardless, Lease terms were not completed, so this is an automatic forfeit of the deposit. 
  
  
  Sincerely,
  
  
  Principal 
  Meeks Rentals  
  

  Customer Answer

  Date: 05/21/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  The Window unit was installed by us and we chose to leave it behind when we left out of good faith as we did not need it where we were going. The mulch was still at the home and is still piled up, still a fire hazard according to what the Fire Department told us. And mold is behind the shower wall and would actually involve pulling it to find it, you can smell it clearly though. Plus in the same bathroom is a termites nest bigger than a softball that was reported several and not taken care of or even looked at. All we are asking is That you honor the WV code of habitability and remove the May and June Rent from what is owed. We Don't even care if the deposit is left but we were within our rights to leave and should not owe the additional money. 
  
  
  
  Regards,
  
  
  
  ***** *********

• Initial Complaint

  Date:02/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for one of their rental properties and my application was approved last weekend. I called on Tuesday 20th letting them know I would be there by end of week to pay damage and first month rent. Move in date was 3/1/24. I called again on Thursday 2/22/24 to make sure they were available tomorrow (Friday 23rd) to stop in to sign and pay deposit and first month. She said yes. I asked about keys, she said I had to give them utility information first I said ok. When I called on Friday morning (first thing) she told me someone else came in and paid and they got the house. **our situation is” Our current landlord found out he’s terminal and asked us to move by 3/1/24. We was told we had this home so we stopped looking. I have 3 kids, 2 of the kids has Autism. Now in 1 weeks time we don’t have a home. I have my txt messages stating we was approved. I have my application with the address and everything saying next steps. I have emails too. Also my phone records showing my calls to them. I do not live in that area so I was taking off work to go up to pay everything. They wanted me to pay online without signing a lease first. BTW I can provide financial information showing Money wasn’t the problem.

  Business Response

  Date: 03/01/2024

  Properties are based on a first come fist serve basis.  ***** was approved for this unit, but there were other applicants approved as well.  The unit stays on the open market until the security deposit has been paid to hold the unit.  It is very common in today's market for applicants to pay a security deposit even before seeing the unit let alone prior to signing the lease.  I am very sorry you did not get this unit that you wanted and hope you can find something else you may see.  We would be happy to still help you with your search. 

   

   

  Customer Answer

  Date: 03/01/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  
  
  Regards,
  
  
  
  ***** *****

• Initial Complaint

  Date:01/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Meeks Rentals falsified maintenance records and failed to provide treatment services for rodents in a timely manner. On 12/27/23, I reported an issue with rodents. On 12/28/23, records indicate the issue was resolved. It was not. On 1/8/24, I reported the issue again. It said services were provided and anything else is the tenant's responsibility. I called Meeks Rentals a couple of times to discuss the matter and left a message. No one returned my call. On 1/29/24, I met with Thor *****, who refused to let me out of the lease. Then he refused to send someone to figure out how the rodents are getting into the apartment to prevent more from entering. I paid ******** 120 dollars for treatment. Meeks Rentals told me that *********** Pest Control does their work but when I called and talk to an employee, she told me they have not provided pest control services at **** *** Ave. we have not felt comfortable living in a rodent invested apartment. It's been terrible and the management company has not resolved the issue that is bound to get worse. The rodents are not only in the apartment, but also in the common area.

  Business Response

  Date: 02/07/2024

  We have spoken to Mrs *******.  

  Pest Control for rodents "mice" are not included in a service provided.  There were no rodents on site prior to her daughter moving in and there are no issues in another of the other surrounding 30 units that connect to this tenants property.  No action will be taken by Meeks Rentals. 

  Customer Answer

  Date: 02/16/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  
  
  Regards,
  
  
  
  ***** *******

• Initial Complaint

  Date:01/23/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a townhome that this company was advertising online with a availably date of January 1, 2024. Received a text message that I was approved on 12/31/2024. When contacting the company I was told that I would have to wait for the unit until the 15th to be ready from needing to be fixed and cleaned, I was fine with this date. I was told to make a security deposit for the unit so I did that step on 01/03/2024. I received a lease to sign on this date, but did not sign it, wanted to see the unit first. So after waiting to hear from them on a date to see the unit I made called on the 10th to see if someone could show me the unit. I made an appointment to see it on the 12th. The day of the appointment they were still actively cleaning the unit. After I left the unit I decided I did not want this unit. I contacted multiple people trying to inform them I was no longer interested in this unit. I did not here back so on the 15th I wrote the property manager regarding the need to cancel the apartment. I was told that they would forfeit my deposit. I was told that any holding fees/deposits were not refundable. I reminding them the hold for the unit was on their behalf not me wanting them to hold it until the 15th. I never signed any kind of lease or contracts with them that stated that my deposit would be non-refundable, so I did research throughout all of their website, the unsigned lease and any other correspondences between myself and Meeks Rentals and nowhere stated that it was a non-refundable deposit. So at this point I asked if the property manager to send me either paperwork where that is stated or their policy that states what she was telling me. In her own words there is no paperwork that states that, just that holding fee can not be refunded. So in return they are keeping my $900 for a townhome that I did not sign any kind of paperwork on and never moved in.

• Initial Complaint

  Date:12/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since we moved in to the apartment in June 2023, we have had horribly high water bills. They did locate and fix (in August 2023, so, 2 months later) a leaky toilet. Our bill did go down for ONE month, and then it was right back up to almost $100. There are only 2 of us living in that apartment. And at least 50% of the time there really is only me there. I work from home, and rarely leave home, so I only use the shower every other day. We also do not have a washing machine, nor a dishwasher. So, I raised the concern with both the water company and my landlord again. The property manager simply Google'd "how much water does a 2 bedroom apartment use", took a screen shot, and emailed me that as proof there's no problem. The information that she is using is not based on how many people there are, what facilities they actually have that use water (shower, washing machine, dishwasher, etc.), or how often they are reporting that they actually use what is available. It just states that a typical 2 bedroom apartment "could" use that much. If that was the case, why was our bill not even higher when there was an active leak? If that's the actual average, and we had a leak, it should've been higher before the leak was fixed. It did in fact go down for ONE MONTH once the leak was fixed, then it was right back up again. Which means we need to figure out what is leaking now. But they refuse.

  Business Response

  Date: 12/14/2023

  Meeks Rentals has sent a licensed plumber to ensure that there wasn't a leak in the building. Nothing was found. The tenant confirmed that West Virginia water also noted that they didn't find a leak in the unit. Unfortunately at this time, we feel that this is due to usage. 

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My apartment has had an issue with flies for over a month along with mold. My maintenance requests have been ignored, deleted, or completed out without actual resolution. This started 6/24/23 when I put in a request for flies in my apartment. To my knowledge no one had ever came to my unit to resolve the issue. 7/6/23 was when I noticed black mold in my bathroom. The company claimed it was fixed on 7/17/23 even though there was still mold in my medicine cabinet, behind the stick on baseboards, and in the cabinets. Twice now on 7/19/23 and 8/11/23 maintenance has entered my apartment without prior contact or consent. On both occasions they have left a mess and materials for me to clean up on my own. The property manager Jaime who I had called was made aware of this after the first time this had happened when molded wood and water was left on the floor of my bathroom and swept under my cats litter mat, the repairs done poorly, and my toilet paper roll holder permanently removed along with my towel in the bathroom being wet, used, and put in my tub. The second time this happened I was again given no notice of maintenance entering my apartment and came home to my molded medicine cabinet painted over, drywall all over the bathroom floor and inside my cat's litter box, my things in the bathroom put in my tub and not put back, rusted materials from my mirrors left on my counter, paint on my floor, the mirrors left on the floor, and my toilet not working properly even though it was working just fine that morning. I left for work at 9am and clocked out at 7:30pm and came home shortly after. I had called emergency maintenance that night to at least fix the toilet. I was told they would send someone but I never received a call or had anyone show up.

  Business Response

  Date: 09/13/2023

  We just received this letter yesterday or we would have responded sooner. First of all, our service requests require the tenant to tell us if we can enter or not. This tenant did not indicate that we couldn't enter. We found that the unit that needed more extensive work. Drywall is something that can't be fixed overnight, so we realized this wasn't going to work for the tenant. We moved the tenant to a new unit. We also informed the father that we would pay for any hotel expenses accrued , as long as he sends us a receipt and we have yet to receive that. The unit has been closed down until it is repaired, so there is nothing remaining to do for this claimant.