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Business Profile

Gun Dealers

Anthony - Industries LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Dealers.

Important information

  • Customer Complaint:
    Recent complainants state they placed orders with the company month's prior and have not received the item. Additionally, complainants that requested refunds have not not received, despite the company stating they would issue a refund check. The company stopped responding to complaints from the BBB in March 2021. 

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I processed two orders - each of them intended to be a gift. The first order was on December 17, 2020 and the second order was on January 19, 2021. Unfortunately, this was during the backorder time period with guns and I had read postings everywhere that at times guns could be on backorder upwards of 3-5 years if it was hard enough to come by. Because of this, and because I had already paid - I simply kept receiving the backorder emails they sent out weekly (and sometimes biweekly) just assuming these guns were going to be backordered longer than usual as I had read and due to the availability during the craze post COVID.

    Attached, you will also see my email to them, and the subsequent response I received back from them - It was actually a quick response and made me feel as if they were still going to fulfill their end of the transaction. I continued to receive backorder emails until August 22, 2022, and have not heard from them since (at least when doing a simple email search on my history).

    I'm pretty sure I have no recourse at this point, which sucks to think as a father of 4 that these cheats could simply take $600 from me and disappear into the sunset. If no resolution for myself, I'm just hopeful nobody else falls for their scam, or one like it. Their website is no longer active at this time and therefore I don't even know who or how to go after them.

    Customer Answer

    Date: 10/11/2024

    Better Business Bureau:



    At this time, I have not been contacted by Anthony - Industries LLC regarding complaint ID ********.



    Regards,



    ******** *****

  • Initial Complaint

    Date:08/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [Order #******** (February 18, 2021)

    I was told this order was backordered. I paid $10 to hold my place in line. I received emails for several months asking if I wanted to keep my place in line for the back order. It has been over two years now since I placed the order for this item. Now I cannot get a hold of the company. I was scammed!

  • Initial Complaint

    Date:02/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase made August 2020 They are say the item is on back order

    Customer Answer

    Date: 03/16/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    At this time, I have not been contacted by Anthony - Industries LLC regarding complaint ID ********.



    Regards,



    ******* ******

  • Initial Complaint

    Date:12/06/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/25/2020 I purchased a backordered rifle from Anthony's for $721.99 (Order #*******)

    I cancelled and requested a refund on 5/2/2022 and they confirmed the refund on 6/25/2022, However, I am still waiting on the funds,

    I have tried contacting the store numerous times over the past five months via email and phone with no response.

    Customer Answer

    Date: 01/10/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    At this time, I have not been contacted by Anthony - Industries LLC regarding complaint ID ********.



    Regards,



    ***** *****

  • Initial Complaint

    Date:09/29/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase 3 items on backorder *********** ***** ***** 1,000 rounds of 55 gr 5.56 ammo with can, and 1,000 rounds 62 gr 5.56 ammo with can (orders ******** ******** ******** on Sept 19, Sept 24, Nov 11 2020, paying full price. This totals $1,790.36. They claim I can request a refund at any time. I have been trying to get a refund since mid June this year. First they say "checks are only cut on Fridays, and it will take 3-4 weeks to be processed." Their 1st promise was 7/11, saying "checks were delayed and they will be processed Friday". After 2 weeks and me emailing " The person in charge has been unavoidably unavailable. Checks will be mailed between this Friday and the next.". 8/3 and another inquiry and the reply 8/4 "I apologize for the delay, sir. Please give me some time to really look into this and get back to you as soon as possible", Another week and email from me and on 8/9 "I apologize for the delay, sir. Please give me some time to really look into this and get back to you as soon as possible". 2 weeks go by, I ask again, and on 8/24 "I want to apologize again for the delay and assure you that I'm staying on this issue until it's resolved. I'll get back to you by the end of the week.". 8/31 I email with no response, 9/2 I get 3 emails saying the checks were processed (asking for 7-14 business days for delivery) but I received nothing. Multiple emails and they say "the checks were processed" but I have not received them. Today I received another email saying "We truly apologize for the inconvenience, sir. The refund check has been sent already and we have to look into why it hasn't been delivered to your address. If necessary, we would send another. We'll be getting back to you as soon as possible".

    So, just keep on waiting and we will keep on lying.

    This company takes 100% payment for items that I believe they have no intention of fulfilling. I have no faith I will ever receive my money back without help. I have been patient for over 2 years.

  • Initial Complaint

    Date:08/18/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order # ******* was placed and fully paid for with the company on June 27, 2020. Item ordered was a ***** *** .410 shotgun and was in stock at the time of placing the order. The item showed not in stock on backorder the very next day. For OVER two years, I patiently waited, and waited and waited. Supply chain issues and COVID-19 pandemic related causes not withstanding, the company charged my CC and kept my money which was $697.84. Finally I gave up and cancelled my order. Thus far Ive made three attempts to resolve this issue, I was first told by a customer representative that I would receive a refund in full, I explained to them that the credit card used to place my order was no longer valid (cancelled) to which I was told a check would be sent to my address on file if they could not issue a refund to the original form of payment. This was around the end of June 2022. The representative hung up on me / disconnected the chat and No check was received. The second time, I contacted the company thru their online chat function again, explained the entire issue again, and was told that the person who was designated to authorize and refund was unavailable, this time the customer representative noted on the account the following: “Monday 25th of July 2022, 11:35am
    A refund check has been created for this order and will be sent to the address on file. Please allow 7-14 business days for it to arrive. Thank You.” Yesterday August the 16th I received check #**** in the mail for $672.84 which is $25 LESS than the amount they owed me. For the third time I again contacted the company via their online chat function, explained the entire problem again as follows and was told they needed to pay a person to research the issue, make sure it wasn’t previously paid plus they needed to charge for postage and handling to get the check mailed. This is ********! *** has updated their policies on order pmt, cancellation, refunds. I just want ALL my $ back as I was told they would do ! ! !

    Customer Answer

    Date: 09/08/2022

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    At this time, I have not been contacted by Anthony - Industries LLC regarding complaint ID ********. I’ve tried contacting them but nobody answers the phone, their chat feature rarely works and after further investigation ********* ******** ********* is nothing but a front for a half baked drop shipper who routinely lies about the true nature of his business. They should be fined and arrested for misleading and illegal business practices. 



    Regards,



    ****** *******

  • Initial Complaint

    Date:07/11/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Anthony's firearm warehouse never sent my order, after 6 months of it being on " backorder" I called to cancel, they said their " credit card processor was down" and would send me a check in the mail for refund. 6 months later and 3 phone calls and 2 chats, with them promising to "send out another check to tomrrow"
    There has been no check. These people are thieves.

Anthony - Industries LLC is NOT a BBB Accredited Business.

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