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Business Profile

Gas Station

Simms Exxon Station

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 20, 2023 I went to Simms Xxon To have my ball joint replaced on my vehicle. A few days later on January 24, 2023 I had noticed some sound coming from the bottom of my vehicle. I brought my vehicle back to them on January 25, 2023 Around 9 AM to examine the sound. They told me the part was defective and asked if I wanted to come back once I got the part at no point did they tell me it would be unsafe to drive on. Three hours later the ball joints snapped and broke my axle while I was driving in. My tire Pulled away from my vehicle, and turn sideways again while I was driving. I had it towed back to them to fix it. The auto store where I got the part is handling the replacement parts when the mechanic shop called to let me know my vehicle was ready yesterday they told me I could not come get my vehicle until I pay the labor for them, replacing the part they are ultimately responsible for breaking, since they did not advised me not to drive on it. It could’ve caused a serious accident. Thankfully it did not. I told them that I was not responsible for paying for their mistake and I contacted a lawyer. After letting them know, I was doing that they called me a few hours later telling me I can come get my vehicle and then I did not owe them anything but never come back they have yet to apologize or take accountability for their actions. They are now refusing to provide a work order for a receipt for the work that they did on my vehicle, neither for myself, the insurance for the parts store, which is all needed by every party. They refuse to provide documentation for what they have done on my vehicle. The only thing they are willing to provide is the labor not a work order. I need a work order and a bill total for everything surrounding the repair even if nothing was paid I also would appreciate an apology for almost endangering me and my children, which at the time of the accident thankfully they were not in the vehicle.

Simms Exxon Station is NOT a BBB Accredited Business.

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