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Business Profile

Heating and Air Conditioning

Dixon & Kee HVAC LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called Dixon and Kee to have my HVAC looked at to figure out why my AC wasn't working as well as have the check my coolant. They came to my home on 4/25/25 and noticed that a switch in the unit had flipped off. They flipped it back on and left never calling me to inform me what caused it not did the check my coolant. When Scott called the 28th for the payment, I payed him but complained cause my AC coolant wasn't checked nor did I have answers. Also, I informed him it wasn't cooling. We waited for the weather to get warmer. After it was hotter out I called and he set an appt to come look at it again.( 6/13/25) When he showed up, he flipped the switch on again, turned on the thermostat and pointed out something sitting on one vent. It was only there the past few weeks while AC was broke. He still didn't look into what was flipping the switch nor check my coolant like I asked again. I have paid 143.10 for a diagnostic appt for up to 2hrs. They were at my home for 5 minutes max both times. I still do not know what is wrong with it. I want the service I paid for or my money back so I can pay someone who will do the job correctly.

    Customer Answer

    Date: 07/23/2025

    Better Business Bureau:



    At this time, I have not been contacted by Dixon & Kee HVAC LLC regarding complaint ID *********



    Regards,



    ********* *******

  • Initial Complaint

    Date:06/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contacted kee&dixon hvac to come out to my house to check my heat pump in march ,found a broken line on unit .they came back and replaced a valve on the heat pump unit and charged it with Freon ,it worked as it was supposed to .about 3 days later the heat side of the unit started cycling excessively,I contacted Scott with dixon&kee he came out and checked it and said the new valve was bad and would be replaced under warranty,so here it is June and Scott told me he would be up to fix it around the middle of May . I can get no response from them

    Customer Answer

    Date: 07/18/2025

    Better Business Bureau:



    At this time, I have not been contacted by Dixon & Kee HVAC LLC regarding complaint ID *********



    Regards,



    **** ******

Dixon & Kee HVAC LLC is NOT a BBB Accredited Business.

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