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Business Profile

Discount Stores

The Pallet Bin

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/15/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have always shop at the pallet bin in logan wv. On the door they have a sign that says no big bags or purses. Which that is understandable because sometimes people steal. Well on July 11,2024 I walk into the pallet bin and the lady who works there came up to me and told me that i can't have my little cross body purse on me. I look at the lady i said listen i have this on me at all times it has my meds in it and I am very sick and i have to have it on me at all times. I informed the lady of this and I said I have always use this bag. I will also show you a picture of the bag. I also felt like i was being accused of stealing because i had a small crossbody bag which isn't as big as the one that they have posted on the front door. I also felt like i was being discriminated against because i was sick and not like other healthy people. I mean if that would be the policy are they going to tell someone that has cancer or whatever hey you cant bring that in there in other words hey can't shop there because they have to have their meds on them at all times

    Customer Answer

    Date: 08/15/2024

    Better Business Bureau:

    The complaint hasn’t been fixed or address 



    At this time, I have not been contacted by The Pallet Bin regarding complaint ID *********



    Regards,



    ****** ******

The Pallet Bin is NOT a BBB Accredited Business.

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