We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Thornhill CDJR

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought, had financed, a 2020 Mitsubishi outlander, July 20, 2024. I drive 13 miles from the dealership the service light came on for about 10 minutes, the tire sensor came on, the information/radio, voice recognition doesn't work, there is mold in the vent system, cabin air filter and the 10 years, 150,000- mile powertrain warranty I did not receive as advertised. I called the finance company that the vehicle was supposedly financed through, and they never heard of my name or nor do I have an account number. The 2020 Mitsubishi outlander is in the shop and not in my possession. It was not sold to as is. I want the dealer to buy the Mitsubishi back. I never have returned a vehicle, but I will this 2020 Mitsubishi. At this point I just want the dealer to buy it back.

    Business Response

    Date: 07/25/2024

    On the morning of July 22, 2024, the customer arrived at our location and expressed concerns over the vehicle she had purchased two days prior. This was my first time meeting with the customer since I did not actively participate in her purchase. She stated that she was not promised a second key but would like one, the tire pressure monitoring system was indicating that there was an issue, and the touch screen was unresponsive. This vehicle had a used car inspection performed before being made available for purchase. I informed her that we had installed brand new tire sensors on her vehicle, along with a number of other maintenance repairs (tires, brakes, rotors, oil change, and a new battery) and that I would simply have her go back to our Mitsubishi Service Center and correct these issues. I have spoken with the Service Advisor regarding these repairs and gave the ok to perform the work. It was my understanding that the customer would be satisfied with this decision. 

  • Initial Complaint

    Date:01/30/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    At this time, I have not been contacted by Thornhill Chrysler Dodge Jeep Ram regarding complaint ID *********



    Regards,



    ***** *******

Thornhill CDJR is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.