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Business Profile

Auto Repairs

Martinsburg Service Center, LLC

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromShelly W

    Date: 05/12/2023

    1 star
    This shop steals your money. You take it in to repair one thing, and they identify other things to be repaired. (Which is okay), however, they bent the frame of my truck when repairing my vehicle and didn't disclose it to me. They are a state inspection site. The work I had done was brakes and rotors. They had a duty of care to inspect my vehicle and spot an obvious problem. This is straight up mechanic negligence. And when I tried to get resolution, they do not return my calls timely and now it's been over three weeks. I do not feel safe to drive my vehicle. They drained my wallet of $1400 for brakes and rotors, when I had a way more serious issue on hand.

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