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Business Profile

Car Dealers

RPM Pre-Owned Auto Sales

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good afternoon,My named is *********************** and my phone e number is **********. I purchased a 2013 ***** ****** from RPM Pre-Owned Auto Sales on 11/4/2023. Two days after purchase the check engine light came on and it was smelling of oil. I contacted the company and they had me drive the vehicle back to them. They checked the car and said that a seal needed replacing and had me drive the vehicle back home. Within a week the light came back on and the smell returned. I took the vehicle back to the shop. At this time they scheduled me to have another reading of the car. When thus was completed they said they would need to replace the catalytic converter. They told me it would be a couple weeks to replace the parts and the vehicle would be fine to drive. I returned home and then brought the vehicle back for service. At pick up they assured me the vehicle would be fine. Again within a week the check engine light returned. I again returned to the shop. They told me that because they used a non OEM part the check engine light would be something that I would just have to be okay with because they were unwilling to pay the difference for an OEM part. Yesterday my vehicle failed and would not start at work. I was able to finally get it to turn over and took my vehicle to **** **** where the employee read the codes and told me my vehicle was unsafe to drive. There were multiple codes that indicated a rod may go to through the engine if I continued. I immediately contacted RPM and the lady said she was unaware of the previous issues but they would not have service available until March. I immediately drove the vehicle to RPM and returned the keys telling them I would not be able to drive it without service. They told me they would contact this morning but have not made any contact with me. I feel as though I have been sold a lemon and am being held hostage by the seller. Please contact me at your earliest convenience and let me know wha can be done.

    Customer Answer

    Date: 01/13/2024

    This issue has been resolved. The company serviced the vehicle and changed the started covered under warranty.

RPM Pre-Owned Auto Sales is NOT a BBB Accredited Business.

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