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Business Profile

Fire and Water Damage Restoration

MasterDry LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromRoseMarie P

    Date: 11/14/2024

    1 star
    I was disabled from hospital. Had to go to nursing home and assisted living for a year I got mice. My neighbor got Master Dry to clean my house They packed up most of my stuff like I was moving when you clean you put things back were you found them . They packed my whole kitchen up and put in garage. They put jewelry and clothes also in garage. My garage is full of my house. Owner knew I was coming back to my house in a wheel chair. I wouldn't be able to go up and down starts let alone carry boxes i asked them to put some of kitchen items like dishes, silverware, cup, and pots she said no.. I had nothing in my kitchen, nothing in pantry they moved furniture in different rooms. I was helpless when I first came home because nothing was in the right place I am in a wheel chair. There are things missing. I have spent a lot of money replacing because I can't get things from garage. They took batteries out of musical items, cords missing from these items and some backs if battery packs. Even rotating plate missing from microwave. This has been very stressful dealing with owner. She also wanted to be in charge of my bank account. I approved 3 payments of $1,000 she took a fourth payment and didn't notify me and I talked to her the next day I put a block on my account she tried to get more money. When I clean I don't pack up everything. They threw stuff away that could have been washed. They wanted to throw out carpets instead of cleaning them, also a chair. She took advantage of me being disabled and not living there while recuperating. I may pursue further action.

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