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Business Profile

Fuel Oil

Roach Energy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fuel Oil.

Complaints

This profile includes complaints for Roach Energy's headquarters and its corporate-owned locations. To view all corporate locations, see

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Roach Energy has 2 locations, listed below.

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    • Roach Energy

      333 E John St Martinsburg, WV 25401-4218

    • Roach Energy

      8812 Williamsport Pike Falling Waters, WV 25419-7613

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/22/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I signed a new construction building home contract with Best Builders on 6/1/20. The sales realtor with Best Builders, ***************************, informed us that the first 4 houses in the new development received Propane back-up on heat pump HVAC and was included in the total house purchase of $3250.00. We were never told that we were going to have to go with a specific company to get our propane tank filled when needed. After being in our house over a year received a bill from ***** for a tank rental fee of $106.00. My husband called in and explained the situation. A few days they called me and said to disregard the bill. We were under the impression that they were in the wrong for billing us. Well, we received another bill from ***** for a tank rent. My husband called in and they said we were responsible for paying this bill because they placed there tank in our yard. Then after that conversation, they have the nerve to send us a propane tank lease agreement. Why in the world would you send this after 2 and half years of us living at this property. We were never told we had to use a specific company for propane. We were under the impression that the propane back up tank came with the house per our contract. There is no sticker or contact information on the tank either. At settlement we were given a customer copy of all names and numbers for warranties and utility companies and ***** Energy was not on that list. There wasn't any company listed for propane on the list. We would like ***** Energy to zero out this tank rental bill. We would also like ***** Energy to stop billing us for a tank rental when we never signed a contract with their company because we were not made aware of that we had to use this company.

      Customer Answer

      Date: 10/08/2023

      Hello.

      I have not received any kind of communication from ***** Energy. I have a feeling they are not replying to you all because they are in the wrong. 

    • Initial Complaint

      Date:01/23/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a new dual sided gas fireplace through my contractor LJ Homes. The fireplace was installed by Roach Energy in Oct 2022 but was missing brick side panels which were backordered.I received a call in December 2022 notifying me they had come in and Roach asked if the could install them end of December. I informed them I would not be in town and they scheduled the appointment for January 19th between 9-10am.On the 19th no one showed for the appt. I then called the office and was told someone from their office came out end of December but was unable to gain access to my house. They left the panels with my contractor but now they are unwilling to come out and install them with out a service fee. I learned from the contractor that Roach came out end of December to work on a neighbors installation and tried to do my work at same time to save them the return in January.So now I can't get Roach to complete my installation when none of the above circumstances were any fault of mine. Roach wants to deal with LJ Homes who is not responsible for this install.Please help

    Roach Energy is NOT a BBB Accredited Business.

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