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Business Profile

Gymnasium

Extreme Family Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnasium.

Complaints

This profile includes complaints for Extreme Family Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see

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Extreme Family Fitness has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/05/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am an over the road truck driver and was out of the state when I tried to cancel my membership. I was told my wife can come in to the gym on my behalf and sign the cancellation notice. She went to the gym back in September to sign the notice was told that I owe no money and everything was gonna be fine. It was all done on the computer so she wasn’t given a copy. The gym told me yesterday that they accepted the termination back in September but still need to pay $15 for September, so I payed the 15 dollars hoping this would finalize the termination of the contract . The lady at the front desk told me that management would get in contact with me through email with the final cancellation copy, but have heard no nothing back from management. I have received collection calls and also received an email yesterday from a collection agency saying that I owe them over $100 for extreme fitness monthly bills. I explained all this to the lady at the front desk yesterday and also to someone on the phone at the front desk yesterday evening. I feel extreme family fitness is railroading me with this cancellation of their membership so they can keep the contract open and keep billing me. I need help in resolving this issue.

    • Initial Complaint

      Date:10/04/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I began a membership with extreme family fitness on May 13th 2022 under the impression they provided child care, as I had no way of going there unless this service was provided. Upon going a couple of times I was appalled at the conditions of the child care facility. When I picked up my children my at the time 4 year old picked up my one year old and carried him to me as the care givers sat scrolling their cell phones. Not asking me if they belonged to me as I took them from the room, only to hear the one sitting on the floor under the tablehave a nice day. Then the next time I dropped them off I found multiple sets of parents behind the safety fence, no questions asked people could come and go as they pleased. So I messaged them and told them I wanted to cancel because I could not in good conscience leave my children there. The manager Chris P********** wrote me an email response on 7/5/2022 stating he would cancel my membership and as of that date it would be canceled. My credit card they have on file was compromised during a Mastercard Scam around that time, the gym continued to charge the card and has now sent me to a collections agency for payment. I have contacted Mr P******* multiple times now with no response, I have now received a final notice from the agency that further action will be taken to get payment. I was told my membership had been cancelled and would like this harassment to end.

    • Initial Complaint

      Date:09/07/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My sister and I have both had issues with this gym. We pay a monthly membership with one service fee a year but this year so far they have charged the both of us 2. Next my sister moved and has tried to cancel but they said there was nothing they could do and they have continued to over charge the agreed amount of $15 and now refuse to talk to her and hang up when she calls. Next during the whole process of signing up they never mentioned a late fee and charged me more than double my membership fee and when asked about it they said " I agree someone should have told you" and didn't offer a solution or do anything to resolve the problem.

    Extreme Family Fitness is NOT a BBB Accredited Business.

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