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Business Profile

Plumber

The Plumbing Trust, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/27 and 3/8 On 2/27 Plumbers came out to snake the main line and needed to fix a pipe. Total cost was $682. On 3/8 a city worker came to look for an extended break in the line. They were unable to enter the basement because the cap the plumbing trust placed blew. We were told it was too small and they used black tape to hold it in place. We have them recorded admitting they used a pipe too small, needed steel but used brass and only used it because they didn't have another cap. Also recorded, is one of the plumbers saying we weren't informed of this temporary fix because the plumber thought it would hold. I pointed out that it didn't, proving incompetence and neglect. When speaking to the owner he did not show remorse, said he stood by their work even after being presented the information. We informed him we are also a historic cemetery Lodge that holds headstones in the basement which were desecrated due to this avoidable incident. He did not care and blamed a back up in the line even after we told him the city worker said this wasn't due to pressure buildup. We told the owner we were requesting a full refund, repairs to any part of the basement that was damaged due to the leak, based on the inspectors report, and a professional cleaning crew for the basement since all they offered was a couple buckets of chemicals sloshed on the floor, a shopvac to remove the puddles of sewer, and a pipe that was melted to fit in the cast iron piping. Needless to say, he declined. We are now in the process of pursuing legal action. I also have a video showing the state of the basement that could not be uploaded due to size.

    Customer Answer

    Date: 03/18/2024

    Currently this claim is not going through litigation. It may at a future date depending on lawyer's recommendation

The Plumbing Trust, LLC is NOT a BBB Accredited Business.

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