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Business Profile

Residential Air Conditioning Contractors

Johnson & Johnson Heating and Air Conditioning, Inc

Reviews

Customer Review Ratings

4.66/5 stars

Average of 38 Customer Reviews

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Review Details

  • Review fromAJ B

    Date: 05/21/2025

    5 stars
    Absolutely outstanding service. ***** was professional,kind, friendly! Always satisfied with J&J.
  • Review fromDavid J

    Date: 04/10/2025

    5 stars
    Sure do appreciate this company. Every touch we've had has been top notch.
  • Review fromShannon K

    Date: 03/26/2025

    5 stars
    I would trust no other company to handle my **** services more than ************************************************ They are always punctual, helpful, and explain everything to the extent necessary. 100% top-tier company. And the tech assigned to my residence, *****, is a wonderful human being.
  • Review fromKathryn D

    Date: 03/26/2025

    5 stars
    Good people to work with, especially **** and ******.Will use again with pleasure.
  • Review fromCassandra E

    Date: 02/21/2025

    5 stars
    Exceptional service provided by technicians **** **** and ******* *********. Upon multiple visits to our home, they were both very polite, professional, and extremely knowlegable! They were able to identify and resolve the issue with our heating/air unit in a reasonable timeframe. I would highly recommend either of these technicians and J&J **************************** as it is apparent they care 100% about customer satisfaction and stand behind their products. I would suggest taking advantage of a maintenance plan, as that is how we identified we had an issue! Thank you!!
  • Review fromWendy L

    Date: 02/17/2025

    5 stars
    Excellent service from ******* ********. Very meticulous and courteous. I will be calling on him for future work
  • Review fromBurma M

    Date: 01/27/2025

    5 stars
    Very knowledgeable and thorough about the products. Very easy to talk to too. Highly recommend
  • Review fromJay D

    Date: 01/09/2025

    5 stars
    *********************************************** is a great company and their team are true professionals with experience that can get the job done!
  • Review fromNorma K

    Date: 12/02/2024

    5 stars
    ***** M from Johnson and Johnson was great. He went above and beyond what his job was today. Great company and great employees.
  • Review fromHenry M

    Date: 12/02/2024

    5 stars
    ****** from J&J Heating and Cooling, Martinsburg, WV, is an outstanding professional. He diagnosed our heat pump issue, recommended a fix, and got us up and running in an artic blast. Our home is now warm and comfortable.

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