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Business Profile

Cell Phones

Wireless Zone Morgantown II, WV

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Wireless Zone Morgantown II, WV's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wireless Zone Morgantown II, WV has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/10/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Promised services that were not provided. Customer service kept lying. Lost over $1,200. Company stole phones.

      Customer Answer

      Date: 04/08/2025

      Better Business Bureau:



      At this time, I have not been contacted by Wireless Zone Morgantown II, WV regarding complaint ID *********



      Regards,



      ******* ********

    • Initial Complaint

      Date:10/18/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I left the company in good standing earlier this year after spending 7 years with them. Out of the blue, I walk in because I am still friends with some workers and I am also still a customer there. I am then told that I have been banned. I have reached out to old managers for explanation as I have done nothing wrong with no answers or explanation. My service is still through ******* and now I am all of a sudden not allowed to conduct business for no apparent reason. I wish for an explanation because I feel like I am being discriminated against as a past employee when I was a model employee.

      Customer Answer

      Date: 11/13/2024

      Better Business Bureau:



      At this time, I have not been contacted by Wireless Zone Morgantown II, WV regarding complaint ID ********.



      Regards,



      **** ********

    • Initial Complaint

      Date:10/23/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I upgraded and traded our phones back in May 2023. We were told we would get a $1600 rebate ($800 for each phone). Per Manager Charlotte ****** from the Wireless Zone Clarksburg-WZ776 ******* Retailer Store, there was a glitch and we didn't get our rebates. Initially, we were overcharged on our last 4 bills due to this. Manager Charlotte ****** informed us that she had problems with the promos attaching and she had several that didn't process correctly or "stick." My wife has been working with both the Wireless Zone ******* Retailer Store-WZ776 and ******* through phone calls, emails, texts, and store visits to see the Manager, District Manager (James ******), etc to get this fixed. ******* has stated that the store were the phones were traded (Wireless Zone WZ776) needs to fix this issue, however, to date, this is not resolved. The two phones were traded in good faith and we have not received the agreed upon promo rebates, specifically, $1600 for 2 phones and the appropriate credits for the overpayments since May. Both Wireless Zone WZ776 and ******* have avoided keeping their end of this deal and have cheated us out of $900 in promo rebates and overcharged us since May 2023 in the amount of $125, totaling over $1025. Not to mention, ******* has our phones that were traded in good faith. This is fraud since they now have my 2 phones and expect me to pay unagreed amounts for theirs. This is unacceptable and a poor way to treat customers. Since I can’t get my original phones back, I want ******* to unlock the ******* *** ***** phones. (See attachment for timeline/outline of events, chats, etc.)

    Wireless Zone Morgantown II, WV is NOT a BBB Accredited Business.

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