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Business Profile

Collections Agencies

Debt Collection Partners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Debt Collection Partners's headquarters and its corporate-owned locations. To view all corporate locations, see

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Debt Collection Partners has 2 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/07/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been contacted by the Debt Collection Partners, LLC concerning a $20.00 bill; however, I have been in contact with ******** ****** and have been paying them regularly.
      I don't understand why the Debt Collection Partners, LLC has been contacted when I've paid all but $20.00. I question the legitimacy of this agency since I've not been contacted directly by ******** ******.
      I would appreciate the BBB looking into this and advising.
      Thank you..

    • Initial Complaint

      Date:02/21/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern,

      This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below* **** ********** ****** * ******* - $683.00

      Under the **** ****** ********* ***, 15 U.S.C. § 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please don’t respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

    • Initial Complaint

      Date:11/18/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is refusing to rebill the correct parties at hand.

      I am only trying to get this debt settled and instead, they are giving me a hard time about the issue and refusing to bill the correct parties.

      Feb 2023 I was injured at work and denied workers comp so long story short bills started accumulating due to the issue at hand. I spoke to many people from this company some had good experiences others had terrible experiences the most recent ones were terrible ones.

      I emailed the company the judge ruling for the worker's comp stating the debt wasn't mine on Sept 27th 2024. I then called and followed up they stated they were not going to rebill the correct party in a verbal conversation that took place on 11/12/2024 which is going against what was ruled in court.

      I am just trying to be civil and get this resolved the customer service from this company is terrible and they don't treat you like a human. I feel like a complete criminal when I call I am just trying to get the debt resolved and the correct parties billed.

      One person offered me a 20% discount for paying all the debt off all at once but I said to the person I could not do that until the court ruling and the parties get correctly billed. If we can come to some kind of terms I would pay this off this is all a misunderstanding and it doesn't need to go to court with me going against DCP in a legal battle.

      The last person I spoke to stated "Our lawyers will be giving you a call." I am just completely confused as to why this company would go against a court ruling on the debt and put anything in this kind of stress.

    • Initial Complaint

      Date:04/16/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******** ****** ******* I do not have a contract with the collection agency. They have not provided me with any alleged contract. I did not sign an agreement for a third party to purchase and collect on any alleged debt. This is a violation of my personal and private information as well as HIPPA. I have only received a "statement" of accounts "open" with this collection agency. Most are medical claims.

      Customer Answer

      Date: 05/14/2024

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      At this time, I have not been contacted by Debt Collection Partners regarding complaint ID 21566869.



      Regards,



      ******* ******

    • Initial Complaint

      Date:02/21/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company called a number that has never been associated with any of my accounts to try and reach me for a medical bill. I was rightfully upset that they shared information with this person and then received TERRIBLE customer service from management here. They were incredibly condescending and rude and did not take any ownership for the issue. It is absolutely ridiculous that these people can do something like this and not have to answer to anyone about it.

    • Initial Complaint

      Date:06/05/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ********* ****** ******** AN. I do not have a contract with Debt collection partners they did not provide me with original contract as requested.

      Customer Answer

      Date: 07/07/2023

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      At this time, I have not been contacted by Debt Collection Partners regarding complaint ID ********.



      Regards,



      ******* ******

    • Initial Complaint

      Date:02/28/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 16 I mailed in my payment to Debt Collection Partners and today February 27 I called them and spoke with Karen (would not give me her last name) according to her they didn't receive my payment yet. I then asked her to send me another bill and she refused Karen told me that the only way she would accept my payment was to pay by phone.I had asked her why she wouldn't mail my a bill and she told my she didn't have too.

      Customer Answer

      Date: 03/24/2023

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      At this time, I have not been contacted by Debt Collection Partners regarding complaint ID ********.



      Regards,



      ***** ******** Its pretty said you mail your check to this debt collection agency and they won't cash it this company told me that the only way their were going to accept my payment is if I pay by phone. And the company won"t respond to the BBB complaint.

    • Initial Complaint

      Date:10/10/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid an amount requested by this company as soon as I was aware of an outstanding balance. I was told at time of payment (in full) that the negative report on my credit would be removed within 30 days. The negative impact has not been removed and it has been more than 30 days. I called this company to request an update and the person I spoke with was extremely rude.

      Once I had given this company their payment, they have not followed through with what they had promised.

      Customer Answer

      Date: 11/09/2022

      Better Business Bureau:


      Thank you so much for your reply and your help with this. At this time, I have not been contacted by Debt Collection Partners regarding complaint ID ********.



      Regards,



      ****** ******

    • Initial Complaint

      Date:10/03/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went to *** ****** for *** ***** **** physical needed. Facility was to bill ******* which never happened. Received bill and contacted them regarding who the bill was to go to. Continued to receive bills, turned over to debt collection. I had to pay bill or it would go on my record. The letter I received stated I owed 67.50 and I was charged more. I am a college student who will be serving my country upon graduation. I have a limited income. It’s sad *** ****** couldn’t do their part. And then for Debt Collection Partners to charge me more than they needed to.

      Customer Answer

      Date: 10/27/2022

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      At this time, I have not been contacted by Debt Collection Partners regarding complaint ID ********.



      Regards,



      *** ****

    Debt Collection Partners is NOT a BBB Accredited Business.

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