Discount Stores
GabesHeadquarters
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Complaints
This profile includes complaints for Gabes's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 19 total complaints in the last 3 years.
- 7 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/28/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
2/16/2025 returned items . amount $8.60
******* **** **************Business Response
Date: 03/03/2025
Our customer service department reached out to the customer on 2/28/25. They were able to work out to a resolution with the customer.Customer Answer
Date: 03/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
******* ****Initial Complaint
Date:12/19/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We went to the store to grab a few things and pay for our layaway. When we went to the register the cashier supposedly a manager was nasty from the gate with me and my boyfriend. They ring us out one on each register since it was 2 orders. The lady was mumbling under her breath and trying to continue to be rude. We went through our items needed to return some and she was nasty as hell. It was unprofessional the entire time and yea it was not okay.Business Response
Date: 01/08/2025
Our customer service department reached out to the customer to apologize for the situation and offered them a gift card as a courtesy. Customer accepted the gift card and the situation was resolved amicably.Initial Complaint
Date:12/09/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I visited Gabes in *********** ** on December 7th 2024 and found an item in the clearance section left over from Halloween. It was slightly broken/damaged but the only one of its kind in the isle. I brought it up to the front where I asked if they could take anything additional off because it was broken. "April" the manager was called to the front and got a very nasty attitude about my request saying "oh you can just nail that back into place its not broken"
I shop at Gabes all the time and this was rather rude encounter for something that could and should have been handled much differently. This persons level of customer service was non existant and even the cashier was offended.
Is this how you train your managers to treat people?Business Response
Date: 12/18/2024
Our customer service department has tried to reach out to the customer on numerous occasions to work out a resolution but all attempts were unsuccessful.Customer Answer
Date: 12/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. Because no proposal has been discussed. I have had no contact with anyone nor any offers of resolution despite their claims. However, I am currently out of state and have limited access to phone and email however I will return home on 21 December 2024 and will be happy to speak to a representative from the company after that time. please have the business reach out to me again for a proposed resolution and as soon as I hear from someone then I can make a determination.Regards,
***** ********Initial Complaint
Date:11/12/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing about a terrible experience at Gabe’s in Lynchburg on November 6, 2024. We were charged full price for items clearly marked with discounted prices. The cashier corrected only one item, despite our warning about two others. With a condescending attitude, she insisted the charges were correct, even when it was clear we were overcharged. When we tried to explain, she accused us of trying to get products cheaper than they were, which was insulting.
We asked for the manager's assistance, hoping for a resolution. Unfortunately, the manager was not only unhelpful but rude. Instead of listening to our concerns, she raised her voice and ordered us around. She didn't even review the bill once and treated us with disrespect, appearing more interested in shutting us down than resolving the issue. It seemed clear that she was discriminating against us, likely because of our accent. This was humiliating.
Despite the mistake being easy to identify, neither the cashier nor the manager took the time to confirm our claims. Instead of scanning the items again to verify the prices, they dismissed our concerns entirely.
We left the store unable to buy the things we needed after traveling two hours to reach the store from our hometown, spending an additional hour in the store shopping, and another half hour trying to make the staff understand their clear mistake. All of this, plus the gas we used and the coupons we could not use due to the cashier’s inability to correctly scan them, was a complete waste of our time and resources. On top of that, we were insulted, dismissed, and disrespected by both the cashier and the manager. The lack of effort to resolve such a simple issue, combined with the appalling customer service, made this experience incredibly frustrating and humiliating. We request a formal apology from both the cashier and the manager for their unprofessional and disrespectful behavior. The headquarters should give this store's staff proper training.Business Response
Date: 11/22/2024
The district manager reached out to the store to investigate the situation described in the complaint. The manager of the store then reached out to the customer and offered an apology and a gift card for their less than satisfactory experience and the customer then declined the gift card and apology and wanted compensated for their time and mileage. That was much more than their original resolution requested. The manager stated that they could not pay the customer for their time and mileage but would still be able to provide a gift card. The customer declined yet again.Customer Answer
Date: 11/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Dear BBB,
Thank you for your efforts in mediating my complaint.
Unfortunately, I remain dissatisfied with Gabe's response. When the district manager called, it felt like a formality rather than an attempt to understand my concerns. Instead of addressing the issue, the manager immediately offered a coupon within the first moments of our conversation, showing little engagement with my complaint.
My point was never about monetary compensation. I made it clear that proper training for the cashier and manager involved was necessary to prevent similar incidents. While I rejected the coupon, I explained that it could not compensate for the humiliation I experienced, nor the time, effort, and travel I invested. A sincere apology and an acknowledgment of the need for better customer service could have resolved the matter, but this was missing.
The district manager’s approach to reduce the issue to a coupon, without addressing the core problem, only deepened my disappointment. This reflects a lack of accountability and a failure to prioritize customer experience.
I no longer wish to pursue this further. Please close my complaint, as this seems to reflect the general attitude of Gabe’s management. I will not shop there again and recommend reviewing their Lynchburg branch to avoid similar incidents.
Thank you again for your assistance. I hope my feedback leads to improved customer service practices.
Sincerely,Initial Complaint
Date:10/16/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In Early September I purchased items from their store in Winchester. A couple days later I discovered that several items did not fit so when I had a chance to return them to the store I brought them in. I took the items to the store in early October with the receipt. I watched another lady in front of me return an opened item without a receipt or the tag attached/present with no issue. When I went to the counter to return my items, I was told I could not receive a return because the tags were not attached. I had the receipt, and the receipt only says that to make a return you need to have the original receipt. Also the items are clearly Gabe’s items that they sell in the store presently. I believe Gabe’s is headquarter in WV, however in Virginia, a store must clearly state their return policy. Their receipt is misleading because it doesn’t state the actual policy that they follow, since their policy is only accessible on their website. They also do not follow their policy equally since I’ve seen them accept returns from other people without tags even when the people were returning used items. I have spent almost 2 weeks trying to get this issue resolved because I’m now out of pocket about $16 because of a misleading policy that is unfairly followed. I would like to receive store credit in the amount of $14.98 plus tax. I have 3 items, one item was $7.99 (tag not attached but available), another was $3.00 and the third was $3.99 (tag attached to item). The receipt was available and is attached. I emailed about this problem and it’s just going in circles because rather than admit the store was wrong and issue the store credit, they would rather allow inequality to continue.Business Response
Date: 10/28/2024
Our customer service team has attemped to contact the customer on 4 separate occasions, both by email and telephone call. We have been unable to reach the customer to try to obtain a resolution to the situation.Initial Complaint
Date:10/10/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had some outfits for my twin boys that I had got that were too small. So I brought them into the store to exchange for bigger sizes (which i found out I was unable to exchange them because I did not have the receipt) anyways. The cashier was kind & explained they were unable to exchange without a receipt. Fine. I said I'd gift the clothes & kept it moving.
My 5 year old daughter and I walk out of the store & my husband gets out to strap my daughter into her car seat...the boys were already in the car. A woman in a maroon colored Explorer pulls into a parking space gets out walks to the door of gabes and stops & stares at us. She was in regular clothing, no uniform, name tag etc. She walks over to my car and starts taking pictures with my children in them! Than comments "imma make sure you ain't stealing" & walks into the store.
I sprinted into the store after her. She was standing at the end of the cashier station. I started yelling at this woman and demanding that she tell me who she was and why she was taking unsolicited pictures of my car with my children inside. She kept saying "I'm only doing my job" ok and if that is so....please inform me who you are & why you accused me of stealing? You weren't even inside the store.
1. You are NOT going to take pictures of my vehicle with my children in it & not identify who you are.
2. I want to know your grounds for accusing me of stealing because she wasn't in the store nor was I. I walked in went straight to the cashier & back out the door with the same bag , as they can see on the cameras THROUGH OUT THE STORE.
3. She had pictures on her personal cell phone of my vehicle and my family & refused to delete them AFTER THE CASHIER TOLD HER I DIDNT STEAL ANYTHING.
4. She still didn't identify herself even after I asked several times who she was & her reasoning!
The cashier informs this woman that I in fact did not steal anything. I told her "now don't you feel ******* stupid " , got corporates number and left.Business Response
Date: 10/21/2024
Our customer service team contacted the customer and has reached a fair resolution in this matter.Initial Complaint
Date:08/28/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
8/11/2024 - Returned women' scrub shoes.
Purchase amount - $10.99.
The business committed to a $10.99 refund back to my bank card.
I have not received my refund from Gabes'.
8/16/2024 - I went to the store with my returned item receipt; the manager made a copy of my, and said she would forward my complaint to upper management.
8/23/2024 - I called the manager for an update - no response from upper management. Manager said she's contacting upper management again.Business Response
Date: 09/09/2024
Our customer service department reached out to the complaintant and issued a refund and a gift card for the inconvenience. The customer was very happy with the outcome.
Customer Answer
Date: 09/18/2024
Better Business Bureau:
Luther (CSR) from Gabe's, called on 9/4/2024 with an apology regarding my complaint, stated that I will receive a refund of $10.99 for the item I previously returned, and a $25.00 gift card for the inconvenience. My $10.99 refund posted to my account on 9/5/2024, and I received the $25.00 gift in the mail on 9/13/2024. I appreciate you all for assisting with this matter. Have a wonderful day!
Thank you,
****** ******Initial Complaint
Date:11/09/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Gabe’s committed to a reward program that depending on spending you get $5 off $25 or more. Gabe’s internally would keep coupons on their system so you can give them your phone number and have them look your account up. They also will stack coupons for people like me that spent a lot of money and have a lot of coupons. Last week I went in to Gabe’s to do shopping and they told me their system was down and apologized. I had a lot of stuff and there was a massive line. I complained and the manager said there is nothing they can do. I bought my stuff without using the coupons Gabe’s was supposed to honor because of their system fault. Today I went in to use my coupons and buy Christmas items only to be told by the employee “we no longer can help with that” I was mad and asked why and she said “the company changed it and many people are mad”. I said the only reason I came here was to use my coupons. This is now about $30 worth of coupons they should have used. I am requesting store credit for the money I should have had off my purchases in store credit and I want Gabe’s to notify customers by signage on doors and by email of this change as there has to be dozens of people mad, but I might be the only one pursuing Gabe’s to make it right. All of my purchases are under my phone number and do not feel I should have to upload reciepts as the business has record of my purchases and coupons. All their computers have to be networked into a Gabe’s server.Business Response
Date: 11/20/2023
Gabriel Brothers Inc. (“Gabe’s”) is in receipt of The Better Business Bureau’s (“BBB”) Customer
Concern with an assigned ID of ******** (the “Complaint”).The complaint is in reference to a customer service issue. A member of our customer service team
tried to reach the customer by telephone and email on 11/13 but was unsuccessful. A member of our
customer service team will try to reach out to them again today. If we are able to reach the customer,
we will work on obtaining a resolution.With that being said, we consider this matter to be closed. Should you have any questions, please do
not hesitate to contact me.Initial Complaint
Date:10/30/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I visited the Gabes Store in West Virginia sometime last month and encountered a very rude manager that took neither my concern or my complaint seriously. I had attempted to point out to her that an item might have been mis priced. There was a light jacket listed at $19.99 at Gabes and under the price it was at 19.96 at Walmart with a comparable value listed at $40.00. Given the presence of the walmart tag this was obviously fasle. When I showed it to her and asked if this was the real price as there was none others overthere and it was a mistake, she removed the perforated tag part with the walmart price and still charged me gabes price. Gabes is an outlet store that gets closeouts and other items and marks them down which is why folks shop there. She was rude and unhelpful and I would like to speak to someone about this because I do not appreciate being treated that way nor do I think I should have been charged that amount of money for that jacket.Business Response
Date: 11/08/2023
Gabriel Brothers Inc. (“Gabe’s”) is in receipt of The Better Business Bureau’s (“BBB”) Customer
Concern with an assigned ID of ******** (the “Complaint”).
The complaint is in reference to a customer service issue. A member of our customer service team
spoke to the customer on 11/2/2023 and was able to reach a resolution.
With that being said, we consider this matter to be closed. Should you have any questions, please do
not hesitate to contact me.Initial Complaint
Date:10/02/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was making a return with a receipt, and the sales clerk and manager refused to listen and process my refund. I was spoken to unprofessionally, called names, and accused of being rude when I asked for a manager. I asked another manager to process my refund since the sales clerk was being belligerent and asinine. She refused to assist, and I asked for the corporate number. I was given a false number and still did not get my refund. I believe that I was spoken to and demeaned in this manner by the white male sales clerk and white female manager because I am a black educated female who knows her rights, I demanded an apology, and the sales clerk told me that it would never happen. Another customer, whom I did not know who was present during this exchange, stated that the sales clerk and manager owed me an apology. The manager expressed that the sales clerk did not do anything wrong. At this point, I just left so that I did not remain in a hostile environment with white people, I did not know what they would do next.Business Response
Date: 10/09/2023
Gabriel Brothers Inc. (“Gabe’s”) is in receipt of The Better Business Bureau’s (“BBB”) Customer Concern with an assigned ID of ******** (the “Complaint”).
The complaint is in reference to an experience a customer had regarding a refund. Our HR team spoke to the customer on 10/5/2023 and was able to reach a resolution.
With that being said, we consider this matter to be closed. Should you have any questions, please do not hesitate to contact me.
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