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Business Profile

Hospital

WVU Hospitals

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were charged almost 5 times ($5k) the national average for the ******, just the prescription.

    I was already in the process of getting one mistake fixed and noticed this charge. When I researched the average it's about $1,300.

    After calling and pointing this out their response was it's legal and they won't reverse it so I should have looked on their website first for pricing.

    Granted, yes, but forgive me for not thinking my local Healthcare system would overcharge us even more than what Americans pay compared to other countries already, at least not by FOUR GRAND!

    Due to the common issues clients have within this medical system, I will be pursuing any and every other avenue possible to not only resolve my situation here, but also help other lower income people trying to survive through these insane price inflation.

    This may be legal, but it is disgustingly morbid. Our healthcare system should not being doing this to anyone, anywhere.

    Business Response

    Date: 11/14/2023

    For complaint filed by ****** ******* on behalf of ****** ******* ************
    The cost the patient is referencing is the average wholesale price, that’s the cost just to procure
    the product and bring it in the door. A markup is then applied to the cost of the medications to
    account for all of the work that goes into preparing products, getting them to the proper
    location, and prepping them for the patient.
    That charge is accurate. The amount allowed by her insurance for this medication is $4,206.42
    so that is all she’s truly billed and the other $751.58 is adjusted off on our end.
    Her patient responsibility is high because she must have a high deductible plan. Her insurance
    paid $291.13 and her copay came in at $291.14 and deductible came in at $3,624.15. Based
    upon our contractual agreement with her insurance, we are obligated to bill the patient for the
    amount determined by BCBS to be patient responsibility.
    We have payment plan option or financial assistance for patients that can’t afford to pay in full.
    Thank you.

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