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Business Profile

Shoes

The Good Feet Store

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son was sold overpriced orthotics that was not needed. We took him to see a podiatrist and he has tibial dysfunction. The orthotics sold to him were 3 different stages and it would not even begin to help him. Salesman said it would help his feet and fix his feet issues. They took advantage of a young man and sold him something that is now a waste.

    Customer Answer

    Date: 12/02/2024

    **** ******** **** *********** ** *****

    Business Response

    Date: 12/27/2024

    Customer came in with his grandparents on 8/20, purchased the system, customer called his parents, and they were in agreement with the purchase. Customer received follow up calls on 9/18, 9/24, and 10/21. Customer parent was upset that the *** did not cover the full amount, Customer's parent was upset that the supports were not offering relief, Support Specialist discussed the wearing schedule also asked if they wanted to come back in to make sure that the customer didn't need an adjustment or refit, the customer's parent was not willing to work with the Support Specialist. We are always willing to work with the customer. 

    Customer Answer

    Date: 12/31/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


    Regards,



    ***** ****

  • Initial Complaint

    Date:11/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mother purchased the wellness package from the Good Feet Store in Morgantown WV on 8/14/24. She followed the directions explicitly and within 20 days had so much pain in her feet, legs, back, hips, and that she stopped. The insurance company refused to reimburse her for the cost and laughed saying the arch supports are a rip off. She was advised to stop.
    When I entered the store to return the products, I was told there are no returns which is unacceptable.
    Had I read reviews in advance, I would have never let my mother follow through with this costly useless purchase which has done more damage and no good.

    Customer Answer

    Date: 12/17/2024

    Better Business Bureau:



    At this time, I have not been contacted by The Good Feet Store regarding complaint ID ********.



    Regards,



    **** *****

The Good Feet Store is NOT a BBB Accredited Business.

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