We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Walker Chevrolet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

This profile includes complaints for Walker Chevrolet's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Walker Chevrolet has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/12/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I go to the body shop to check the statue of my vehicle at least once a week. I worked out of town last week, so I called to check the statue on 6-19-24. The Body Shop Manager (Wes) informed me that the body man that was working in it had quit. He informed me that I needed to contact the body man (Joe) and tell him to get back over there to and reassemble my vehicle. I reached out to Joe (an old friend of mine) to see what was going on. He said that there were some internal issues going on within the repair shop and he had to quit. Nevertheless, they are a business and need to handle their internal issues internally. I am the customer, and they are the business. I don’t need to hear excuses about who is to blame. So, I informed Wes that I was going on vacation and needed my vehicle back. Today I stopped in and had a little heart to heart with Wes. I informed him that I did not appreciate the way he talked to me over the phone and that I need my vehicle back no later than
      6-28-24 or they were going to need to supply me with an 8-passenger vehicle for 2 weeks if it was not ready by then because of their neglect. All he wanted to do was blame everything on the body man. He’s the manager and needs to act as so. I totally disagree with what he is saying because I have a running list of events listed below:

      Business Response

      Date: 11/22/2024

      To whom it may concern:
      This letter is in response to the complaint filed by ***** ****. The original completion date of Mr. ****'s vehicle was delayed because Walker Chevrolet had a technician quit in the midst of working on the customer's vehicle. At that time, the work had to be assigned to a different technician and it had to be worked into the schedule. The customer's complaint stated that "if he thought the work was slapped together he would not accept the vehicle." He did in fact, accept the repairs made to his vehicle on July 5, 2024. When Mr. **** brought the vehicle back to the shop on August 6, 2024 we had to get the additional repairs approved by the insurance company. Had the insurance company thought that the issues were the fault of Walker Chevrolet, they would have never approved the additional work. They did in fact finally approve the additional work. At this time, we are waiting on one more part to come in to complete the job. The estimated completion date is the week ending November 29, 2024 assuming the additional part comes in as expected.

      Customer Answer

      Date: 11/25/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


       They are failing to mention the part that the only reason that I picked it up was to take on vacation and did not accept the repairs. I did let them know that it would be back for them to fix the inadequate repairs. Attached is the text that was also sent to them when I received their text wanting to know how my experience was. 


      Regards,



      ***** ****

    Walker Chevrolet is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.