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Business Profile

Fitness Center

Active Fitness & Physical Therapy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Active fitness has a gym at the end of my street my son joined the gym when he was a minor with my credit card. Over the last 16 months my son has attempted to cancel his membership monthly finally 6 months ago I began calling to have it canceled. Each time I’m told there will be no more chargers but every month I’m charged again. I asked if he had signed some contract or something and they told me he hadn’t and that it would be taken care of.

    Business Response

    Date: 09/21/2023

    We are sorry to hear about this issue. The person who submitted this complaint is not in our system, so it took a while to understand. This is actually a parent who signed their child up as the member, and the member's name wasn't included in the complaint. We have called the phone number included and have left voicemails. We also have reached out to BBB to make sure we are doing our part to resolve the issue. We will attempt to contact the complainant in order to address their concerns.

Active Fitness & Physical Therapy is NOT a BBB Accredited Business.

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