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Business Profile

Exercise and Wellness

Planet Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise and Wellness.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Wayne G

    Date: 05/01/2023

    I’ve had a membership to this location twice now. Once when it opened and now. Over 12 years apart. This is a franchise location where the owners have just raked in money for over a decade and not invested it back into the facility. The equipment has been there from the beginning. It still has the equipment that was designed to work with the iPhone 4 that has a 30 pin connection, not the lightning port that we have become accustomed to. The equipment works, I get it it. What doesn’t work is most of the remotes that have have tried to rig up to the old equipment. Half the time the remotes or the sensors attached to the tv have fallen off. The other times, it just doesn’t work right. The part about this location that really makes me mad is the so called “Black Card” equipment. The tanning beds are also the original equipment and are always breaking down. The button are all cracked and sometimes don’t work, the top layer of plastic that you actually lay on has so many spider cracks that I know the light doesn’t travel through it to my skin at full efficiency. When the machines do work, the room overheats. They have had to put cheap looking thermometers in each room to make sure it doesn’t go over 100 degrees before the next person. Even the massage beds don’t work all the time. Today, only 2 tanning beds were working plus the red light booth. Even the red light has 7 bulbs burnt out but they don’t seem to care. I even got a email a few days ago saying they are closing the hair salon too. What is the point of paying an extra $15 a month if the owners are not willing to invest money back into their business. Call Planet Fitness corporate office and register a complaint. It was difficult to find until I asked an AI engine to find the number. I can’t post it here but it starts with *** and ends in ****

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